Academic Programs Coordinator, Registrar Services, Sanford School of Public Policy

Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Be You. Be Bold. Choose Duke.

Academic Programs Coordinator, Registrar Services

Sanford School of Public Policy | Duke University

Be You.

At Duke, we believe that exceptional academic experiences begin with dedicated professionals who help students navigate their educational journey. As the Academic Programs Coordinator, Registrar Services, you will play a critical role in supporting undergraduate academic programs, registrar operations, and student services within the Sanford School of Public Policy.

In this highly collaborative role, you will partner with students, faculty, academic leaders, and university colleagues to ensure the successful administration of the Journalism & Media (JAM) Minor, Tech Policy Minor (TPM), and undergraduate Public Policy Studies (PPS) major. Your ability to balance multiple priorities, provide exceptional service, and foster strong relationships will directly contribute to student success and academic excellence.

Be Bold.

Join a dynamic academic programs team where your expertise in student services, academic administration, and process management helps shape the educational experience of future leaders.

What You'll Do

Support Sanford Academic Minors (60%)

You will serve as a key resource for the Journalism & Media and Tech Policy Minors by:

• Managing course approval processes through Duke's course request systems and advising faculty on course creation and curriculum updates.
• Coordinating course scheduling, registration activities, permission numbers, waitlists, enrollment caps, and registration support.
• Supporting faculty with DukeHub and other registrar-related systems and processes.
• Partnering with faculty directors to establish, monitor, and update minor requirements and curriculum pathways.
• Tracking elective offerings, enrollments, internships, and program participation.
• Managing independent study course setup and ensuring compliance with academic requirements.
• Advising students on minor requirements, degree completion pathways, course sequencing, and graduation readiness.
• Reviewing transcripts and maintaining accurate student academic records.
• Serving as a liaison with Sanford centers, Trinity College, and other Duke departments.
• Supporting academic communications, website updates, bulletin revisions, and program information management.
• Providing supplemental support for additional Sanford minor programs as needed.

Support the Undergraduate Public Policy Major (20%)

In partnership with the Sanford Registrar, you will:

• Manage undergraduate course approval and curriculum processes within DukeHub.
• Coordinate course additions, revisions, and updates while ensuring accuracy and compliance.
• Assist with course registration management, enrollment controls, and student registration issues.
• Provide responsive support through registrar communications and shared service channels.
• Support course planning, classroom scheduling, and coordination with university partners.
• Assist faculty with academic systems and registrar-related processes.

Provide Academic Programs Operational Support (20%)

You will contribute to the overall success of Sanford Academic Programs by:

• Assisting with revisions and maintenance of the Sanford Academic Bulletin.
• Supporting course planning activities and instructor workload tracking through departmental systems.
• Coordinating undergraduate and graduate course evaluation processes.
• Collecting, organizing, and distributing course syllabi and instructional materials.
• Supporting special projects and other academic program initiatives as assigned.

What You Bring

Education

• Bachelor's degree in Higher Education, Public Administration, Communications, Business Administration, Student Affairs, or a related field preferred.
• Work requires communications, organizational, and analytical skills typically acquired through completion of a bachelor's degree.

Experience

• One year of professional experience in student services, registrar services, admissions, financial aid, enrollment management, academic advising, or a related higher education function.
• Experience supporting academic programs, curriculum administration, course scheduling, registration processes, or student records is preferred.
• An equivalent combination of relevant education and experience will be considered.

Knowledge, Skills, and Abilities

Successful candidates will demonstrate:

• Knowledge of academic administration, student services, and higher education operations.
• Strong customer service orientation with a commitment to supporting student success.
• Exceptional organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
• Strong attention to detail and commitment to data accuracy.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to collaborate effectively with students, faculty, staff, and university leadership.
• Sound judgment, discretion, and professionalism when handling confidential student information.
• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Office applications and student information systems.
• Ability to learn and navigate systems such as DukeHub, Stellic, TAMS, and other registrar-related technologies.
• Experience interpreting and applying academic policies, procedures, and curriculum requirements.
• Ability to work independently while contributing effectively in a team environment.
• Commitment to equity, inclusion, and creating a welcoming academic environment for all students.

Why Duke?

At Duke University, you'll join a world-renowned institution committed to innovation, collaboration, and excellence in education. You'll have the opportunity to make a meaningful impact on students' academic journeys while working alongside dedicated faculty and staff who are passionate about developing the next generation of leaders.

What Makes Duke Special

• Collaborative and mission-driven culture
• Commitment to professional growth and learning
• Opportunity to support diverse and engaged student populations
• Innovative academic environment
• Comprehensive employee benefits and wellness resources
• Inclusive community that values diverse perspectives and experiences

Choose Duke.

If you are passionate about student success, thrive in a collaborative academic environment, and enjoy creating exceptional administrative and educational experiences, we encourage you to apply.

Ready to Make a Difference?

Apply now and help support an outstanding academic experience for Sanford students while advancing Duke University's tradition of excellence.