Federal Work Study (Off-Campus) - Eastern Carolina Vocational Center, Inc. - Frame Shop Assistant

The Frame Shop Assistant supports the daily operations of the Custom Frame Shop by assisting with custom framing production, customer service, organization, and general shop duties. This position provides an opportunity for a student to gain hands-on experience in retail operations, craftsmanship, customer service, and production while supporting the mission of Eastern Carolina Vocational Center.

Essential Duties and Responsibilities:

Production
* Assist with assembling custom picture frames.
* Cut and prepare matboard using manual and computerized mat cutting equipment after appropriate training.
* Assist with fitting artwork into frames.
* Prepare backing, mounting materials, and hardware for completed projects.
* Assist with glass cleaning and preparation.
* Help package completed framing orders for customer pickup.
* Organize framing materials, moulding, mats, glass, hardware, and supplies.
* Maintain a clean, safe, and organized work area.
* Assist with inventory counts and restocking supplies.
* Learn proper operation of framing equipment under supervision.
* Retrieve battery inventory from the warehouse storage area ("battery cage") to restock the retail display and fulfill customer purchases as needed.

Customer Service
* Greet customers in a friendly and professional manner.
* Assist customers as directed by the Assistant Manager.
* Help customers carry completed orders when needed.
* Answer telephone calls and take messages.
* Use Frame Shop software to look up and enter customer projects.
* Contact customers regarding completed orders when requested.
* Maintain a positive shopping experience for all customers.

Administrative Support
* Organize customer work orders and project files.
* Assist with order preparation and documentation.
* Help prepare promotional displays and showroom merchandise.
* Assist with seasonal projects and special events.
* Perform general office and shop support duties as assigned.

Other
* Follow all ECVC safety policies and procedures.
* Demonstrate professionalism and excellent customer service.
* Work cooperatively with coworkers and individuals with disabilities.
* Perform other duties or special projects as assigned by the Assistant Manager or Marketing Manager.

Competences
* Strong attention to detail.
* Willingness to learn custom framing techniques.
* Good organizational skills.
* Positive attitude and dependable attendance.
* Ability to follow written and verbal instructions.
* Effective communication and interpersonal skills.
* Ability to work independently after training.
* Commitment to providing excellent customer service.
* Ability to maintain confidentiality when appropriate.

Physical Demands
* Ability to stand and walk for extended periods.
* Frequent use of hands and arms.
* Ability to lift and carry up to 25 pounds regularly and up to 40 pounds occasionally with assistance.
* Good manual dexterity and hand-eye coordination.
* Good visual acuity, including color recognition and depth perception.
* Occasional bending, reaching, kneeling, and climbing a step stool or ladder.
* Must be able to safely use hand tools and framing equipment after receiving appropriate training.

Work Environment

* Retail showroom and production shop environment.

* Frequent use of framing equipment and hand tools.

* Work around glass, cutting equipment, and power tools after proper training.

* Frequent interaction with customers.

* Fast-paced environment with changing priorities.

* Occasional exposure to adhesives, stains, finishes, and related odors or fumes used in the chair caning and framing production areas.

Other Requirements

* Professional appearance and courteous demeanor.

* Reliable transportation to and from work.

* Willingness to learn new skills and work as part of a team

* Interest in art, design, retail, woodworking, or crafts.

* Previous customer service experience.

* Experience with Microsoft Office and basic computer skills

Interested applicants can Email Dianna Sasser, Dsasser@ecvcinc.com with resume and cover letter.

Please upload your Resume and Federal Work Study Authorization Form online.

To be ELIGIBLE for FEDERAL WORK STUDY POSITIONS, students MUST QUALIFY and RECEIVE an AWARD from the ECU Financial Aid Office (Old Cafeteria Complex, 252-328-6610).

Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement.

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/ TTY) or ADA-Coordinator@ecu.edu.

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.