Credit Coordinator II

Job Summary:

Responsible for resolving both patient and insurance credit balances in the billing and collection of accounts receivable of the Health System and School of Medicine. Collaborates with various departments to streamline credits processes and enhance overall financial performance.

Functions:

• Resolves and reconciles credit balances from patient and insurance companies for the appropriate accounts.
• Handles credit discrepancies and collaborates with billing and collections departments to resolve issues.
• Suggests process improvement initiatives to enhance the efficiency and accuracy of credit processes.
• Prepares and analyzes monthly financial reports related to credit activities.
• Identifies trends and issues in credit processing and implements corrective actions.
• Participates in cross-departmental projects to improve overall financial operations.
• Ensures compliance with hospital policies, procedures, and regulatory requirements related to credit handling and application.
• Provides training and guidance to junior credits staff.

Qualifications:

• High School Diploma/GED or equivalent (Required)
• 2+ years of experience in credits, accounts receivable, or a related financial field (Required)
• Navigate rapidly changing situations, from evolving patient needs to technological advancements, by remaining flexible, continuously learning, embracing new challenges, and quickly recovering from setbacks.
• Good written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy.
• Completes basic to moderately complex business support assignments; work involves minimal problem resolution.
• Strong attention to detail and self-directed to consistently ensure data integrity and accuracy.
• Performs work thoroughly in a cost-efficient manner and at a high productivity level.
• Intermediate proficiency and experience using Microsoft Office Package (Excel, PowerPoint, Word, Outlook).