Clinical Services Manager (IKC)

Posting Date

The Clinical Services Manager develops and leads clinical resources in delivery of quality cost effective care to patients. In partnership with the ROM, drives reduction of admissions and readmissions through a focus on clinical quality and coaching. This position is the clinical leader for their designated market and is responsible for mentoring and coaching assigned teams of Integrated Care Nurses to achieve performance and outcome expectations, increase skills, and professional development

Roles and Responsibilities:

Clinical Coaching:

• Owns and drives clinical quality through direct RN observation and coaching in the following categories: care delivery, patient interactions, preparation and prioritization, plan of care development and follow through, workflow tool utilization, documentation, and escalation forums
• Responsible for ongoing assessment and coaching of clinical acumen in pursuit of decreasing patient admissions and readmissions

Team/Collaboration/P&P

• Participate in required meetings with stakeholders, including SDCS, DCS, ROMs, IKC Care team, DKC teammates, and nephrologists
• Attend Clinical Reviews to drive continuous improvement
• Consult with operators as needed to drive quality
• Knows and complies with DaVita policies and procedures in accordance with State and Federal regulations for patient care and services (CMS, HIPAA, OSHA, or other governing agencies); Standards necessary to maintain organizational accreditation (such as NCQA)
• Topic SME as assigned

Tools, Technology, & Workflow Proficiency

• Responsible for assessing proficiency and providing guidance as it relates to clinical applications and reports
• Accountable to assess and provide guidance related to clinical workflow and clinical coaching on patient prioritization, critical thinking, and BDPs that align with the model of care.
• Reinforce care delivery, clinical training materials, educational tools, and policies for teammates through delivery of monthly CSM updates and ad hoc as needed

Other duties as assigned

• Reviews escalated REM events. Provides necessary investigation and plan of correction.

Education and Experience

• Current RN license in state of practice
• Current driver's license with positive driving record required; ability to meet requirements of insurance coverage, required
• 4 - 6 years relevant experience
• Bachelors degree
• Basic computer skills and proficiency in MS Word, Outlook and
  Excel
• Demonstrated experience managing to data driven outcomes
  and process improvement
• Experience in healthcare performance coaching (preferred)
• Current CRP certification (preferred)
• Certified Nephrology Nurse (CNN) or Certified Case Manager (CCM) preferred

Travel: Up to 75% depending on market Nights/Weekends: May include overnight travel

DaVita IKC (Integrated Kidney Care) is comprised of an innovative team who is committed to improving patient outcomes and improving quality of life. Come work with a team of passionate professionals to transform kidney care through a value-based, person-centered, comprehensive approach to kidney care.

We provide comprehensive care and complex chronic condition management to patients nationwide, whether they are in the early stages of kidney disease, transitioning to dialysis, seeking a kidney transplant or receiving life-sustaining dialysis.

27,000+ patients receiving IKC services every month

20 years of Integrated Kidney Care Experience

We're on a mission to revolutionize kidney care, with a vision of making integrated care the standard of care for all renal patients. To help us achieve our vision, we're investing extensively in developing both our model of care and our team. When you join DaVita IKC, you're joining a compassionate team committed to quality patient care. Through our commitment to training, growth and quality we consistently achieve superior clinical outcomes while giving teammates the opportunity to excel in an award-winning environment that enables them to thrive both professionally and personally.

Here is what you can expect when you join our Village:
A "community first, company second" culture based on Core Values that really matter.
Clinical outcomes consistently ranked above the national average.
Award-winning education and training across multiple career paths to help you reach your potential.
Performance-based rewards based on stellar individual and team contributions.
A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.

Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."

Why wait? Explore a career with DaVita today.

Go to http://careers.davita.com to learn more or apply.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Beware of Recruitment Fraud

DaVita will never ask for payment or personal financial information at any point in the hiring process, nor will we ever communicate with you using email addresses outside of the DaVita secure network. If you receive a request like this, it is not legitimate. Do not share your information.

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