Country: USA
State: Michigan
City: Grand Rapids
Office Location: 901 44th Street SE - - - Grand Rapids -Michigan -
Date posted: 03-Aug-2026
Business Function: Sales
Position Type: Full-Time/Regular
Account Operations Manager
Are you someone who enjoys solving complex problems, bringing people together, and making things happen behind the scenes? Do you thrive in environments where no two days are the same and where success comes from balancing customer needs, business goals, and operational realities? If you're energized by building relationships, navigating ambiguity, and finding creative solutions to unique challenges, this could be the role for you.
Helping You Thrive By:
- Offering competitive wages and benefits, that support your life both in and out of work
- Providing a flexible hybrid work schedule, meaning we expect the office to be your primary place of work, balanced with choice and control.
- Creating continuous learning opportunities to help you grow and upskill.
- Fostering a culture of inclusion where employees feel seen, heard and valued - and living it out every day.
- Empowering you to make a meaningful impact on people and the planet through your work and Steelcase's ongoing commitment.
You'll Support Meaningful Work By:
- Partnering with strategic account teams to translate customer requirements into operationally executable solutions while supporting contract negotiations, service commitments, and account growth.
- Leading operational oversight for assigned accounts from quote through invoice, ensuring customer commitments, service levels, and business objectives are successfully delivered.
- Coordinating cross-functional teams across sales, dealers, manufacturing, fulfillment, transportation, installation, and service functions to drive successful customer outcomes.
- Managing dealer relationships by facilitating communication, removing roadblocks, providing operational guidance, and ensuring alignment with customer expectations and contractual commitments.
- Resolving complex operational challenges, customer escalations, and service delivery issues through proactive problem-solving, risk identification, and cross-functional collaboration.
- Facilitating customer reviews, operational governance meetings, forecasting activities, and performance discussions that support strategic account success.
- Identifying opportunities to improve processes, expand services, enhance the customer experience, and support the success of Steelcase's largest and most complex accounts.
Minimum Qualifications
- 5+ years of experience in account management, operations, customer success, project management, or related business functions.
- Experience managing customer relationships and partnering with cross-functional teams to achieve business results.
- Strong analytical, problem-solving, organizational, and project management skills.
- Excellent written, verbal, presentation, and stakeholder communication skills.
- Ability to work independently, navigate ambiguity, and take ownership of complex operational challenges.
Desired Skills and Experience
- Experience supporting large, strategic, national, or global customer accounts.
- Knowledge of Steelcase products, processes, operational workflows, dealer networks, or related furniture industry business models.
- Experience working with dealers, distributors, or external partners to support customer success and operational execution.
- Experience with contract governance, service level agreements (SLAs), operational performance management, and issue resolution.
- Experience coordinating complex projects involving multiple stakeholders and competing priorities.
- Ability to interpret customer needs, think beyond standard solutions, and develop creative approaches to complex business challenges.
- Bachelor's degree in Business, Supply Chain, Operations, Project Management, or a related field.
Doing better for people and planet
Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.
Why People Choose to Work with Us
At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.
Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. If we can make the application process easier through accommodation, please email us at myhr@steelcase.com.
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Steelcase
Aug 03, 2026