Order Management Specialist

If you're someone who enjoys keeping things moving, solving problems, and being the person customers and teammates can count on, this early-career role could be a great next step. You will build valuable experience in global order management by managing customer orders from entry through fulfillment and coordinating with customers, manufacturing sites, operations, and internal teams. In this fast-paced, high-volume environment, you will help resolve issues, communicate order status, and keep priorities moving forward.

The ideal candidate is an organized, customer-focused problem solver with initiative, resilience, and experience using an ERP or similar business system. You can manage competing priorities, remain professional during challenging conversations, and work both independently and collaboratively to find solutions. This is an excellent opportunity to take ownership of customer relationships, learn how a global business operates, and build a strong foundation for long-term career growth within an organization that values continuous learning and development.

Responsibilities:

• Act as key liaison between assigned Channel Partners and operations to ensure timely delivery of goods.

  
  

• Execute daily tasks and customer responses with a sense of ownership and urgency.

  
  

• Manage customer expectations by clearly communicating our commitments (i.e. delivery dates or problem resolution), and keeping customers informed of status of orders, issues, etc.

  
  

• Develop and cultivate effective relationships with key accounts/distribution partners.

  
  

• Manage customer orders from placement to invoicing through multiple channels, including phone, fax, EDI, E-Mail, and websites to ensure 100% customer satisfaction.

  
  

• Manage Sales Order bookings / backlog in relation to dates / holds / quotes and P.O. errors.

  
  

• Provide high-quality service through efficient use of all Oracle/CRM functionalities related to order fulfillment and relative to customer activity.

  
  

• Coordinate cancellation requests with supplier/customer in order to avoid any discrepancy / excess in inventory.

  
  

• Provide support and training to distributors on order entry application.

  
  

• Demonstrated ability to lead cross-functional projects and people without direct authority.

  
  

• Identify improvements by using IR Lean tools and methodology through MDI, 9-steps, RIEs.

  
  

• Adhere to all policies and procedures of Ingersoll Rand.

  
  

Requirements:

• High School Diploma

  
  

• 2+ years' experience in customer facing role required.

  
  

• Previous exposure to the Service Industry.

  
  

Core Competencies:

• Self-motivated, assertive individual, and teamwork oriented.

  
  

• Demonstrates the ability to identify the most important elements that influence a problem and the ability to work through a series of operations to determine a logical solution.

  
  

• Uses rigorous logic and methods to solve difficult problems with effective solutions. Probes all fruitful sources for answers and doesn't stop at the first answers.

  
  

• Questions accepted practices, develops creative approaches, mitigates resistance to change and encourages others to do the same to promote progress through change. Previous experience conducting training is an advantage.

  
  

• Cultivates strong, mutually beneficial customer relationships and works to earn the trust of the customer by ensuring that the company delivers value and acquires customer-driven insights to effectively address issues, needs and opportunities.

  
  

• Demonstrated ability to build strategic relationships within various levels of customer's organization.

  
  

• Understands and communicates technical information. Writes and speaks clearly and succinctly in a variety of communication settings and styles.

  
  

• Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.

  
  

• Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.

  
  

Preferences:

• Experience in or exposure to bookkeeping or other financial processes is preferred.

  
  

• Understanding of operations and the supply demand flow is beneficial.

  
  

• Proficient in MS Office applications and experience with ERP.

  
  

• Experience in Salesforce preferred.

  
  

Travel & Work Arrangements/Requirements

• Fully site based, 100% onsite, Charlotte, NC