MANAGER OF SECURITY COMMUNICATIONS CENTER

JOB ANNOUNCEMENT

Manager of Airport Security Communication Center, BX17

Chicago Department of Aviation

Communications Center Section

Number of Positions: 1

(Additional vacancies possible pending budget approval)

Starting Salary: $85,548.00

Applications for this position will be accepted until 11:59pm CDT on September 2, 2026.

Under direction, manages staff and work operations at either O'Hare or Midway Airport's Security

Communications Center, monitoring airport communications relating to security and public safety

activities, and performs related duties as required.

ESSENTIAL DUTIES

* Directs and coordinates the activities of a Communication Center at an assigned airport (e.g., O'Hare or Midway) to ensure that safety and security communications conform to federal, state and municipal guidelines.

* Directs Shift Supervisors responsible for monitoring airport communications relating to security and public safety activities and overseeing an assigned shift of Aviation Communications Operators engaged in receiving calls and dispatching requests for police, security/access control, fire suppression and emergency medical services.

* Serves as a liaison with other departmental sections, safety and security organizations, airlines and governmental agencies about the functions and operations of the Communication Center.

* Oversee the initiation of page notifications to inform designated management personnel including key department heads, city officials, airline representatives, Transportation Security Administration (TSA) officials of emergency situations or hazardous weather conditions affecting airport facilities airside and landside operations.

* Directs data processing and computer programming activities to ensure quality, relevancy and timeliness of data.

* Collects and analyzes data and statistics of communications system management.

* Develop strategies and procedures to improve the overall efficiency of access control, dispatching and data processing equipment related to operations.

* Directs the response of emergency situations or escalated calls for public safety services, following established protocols and directing staff to ensure a coordinated response from police, fire and security responders Manages and participates in the development of section activity reports.

* Manages emergency response incidents ensuring all pertinent parties (e.g., police, fire, security) are notified.

* Assists in the development and implementation of protocols and standard operating procedures for dispatching operations and monitors work operations to ensure efficient use of resources.

* Writes performance evaluations; issues counseling forms/disciplinary actions; and responds to employee complaints and grievances.

* Assists in establishing performance measures, productivity and quality work standards.

* Oversee the training of staff on operating work procedures and the use of communications and dispatch systems, radios and other computerized equipment.

Additional duties may be required for this position.

Location: Chicago Department of Aviation - 10601 W. Higgins

Days: Monday - Friday

Hours: 8:30 p.m. - 4:30 p.m.

THIS POSITION IS EXEMPT FROM CAREER SERVICE

MINIMUM QUALIFICATIONS

Education, Training, and Experience

* High School Diploma or equivalent certificate (GED), plus five (5) years of work experience in dispatching security or emergency services calls to public safety or security personnel, of which one (1) year is in a supervisory role related to the responsibilities of the position.

Licensure, Certification, or Other Qualifications

* Must obtain Emergency Medical Dispatch certification from the State of Illinois within six months of hire.

* Must obtain Law Enforcement Agencies Data System (LEADS) certification from the State of Illinois within six months of hire.

* Successful candidates must pass a drug screen and a background investigation. People who are offered employment must pass all pre-employment exams prior to appointment.

NOTE: The candidate selected for hire must pass an airport background check and a Security Threat

Assessment (STA).

NOTE: Must be flexible for early and/or late meetings and weekends.

NOTE: This is a 24/7 on-call operation, based on operational needs.

Licensure, Certification, or Other Qualifications

* A valid driver's license from the State of Illinois is required

SELECTION REQUIREMENTS: This position requires applicants to complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position will be selected.

For Information on our employees benefits please visit our benefits website at:

https://www.chicago.gov/city/en/depts/fin/benefits-office.html

For Information on our salary and title structure visit our classifications website at:

https://www.chicago.gov/content/dam/city/depts/dhr/supp_info/JobClassification/2025_Classification_and_Pay_Plan.pdf

APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. The Department of Human Resource staff will review applications after the final posting date. Staff will follow all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference for applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices click here.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago is an Equal Employment Opportunity, Military Friendly, and Fair Chance Employer.

City of Chicago

Brandon Johnson, Mayor