Program Operations Coordinator

The staff and faculty of Northampton Community College share a single goal: to help students transform their lives through education. It's a goal that reaps rewards thousands of times over the course of a career. Employees at Northampton receive competitive compensation and an array of benefits while working on campuses located in a region with a very high quality of life.

We invite you to consider applying for one of our currently available positions. For more information on the College, please visit www.northampton.edu. For more information on life in the Lehigh Valley, please visit https://www.northampton.edu/human-resources/life-in-the-area.htm.

NCC is strongly committed to increasing the diversity of the college community and the curriculum. Candidates who can contribute to that goal are encouraged to identify their strengths or experiences in this area.

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This posting will close on:

**No further applications will be accepted on or after this date**

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Summary: The Program Operations Coordinator supports the daily operations of the Center for Healthcare Education (CHE) by providing leadership in program coordination, staff support, training logistics, and administrative functions. This role works closely with the Director to ensure the successful delivery of the non-credit healthcare education programs, while maintaining high standards of customer service, operational efficiency, and fiscal accountability.

• Serve as the primary lead for Lifelearn system management, including course scheduling, registration oversight, reporting, and troubleshooting

• Manage department payroll processes, including instructor payroll review, tracking, and coordination with HR to ensure accuracy and timeliness

• Support department operations including planning, logistics, and program implementation

• Provide leadership and direction to support staff and serve as a primary contact in the Director's absence

• Oversee training logistics (scheduling, contracts, staffing, and student support) for healthcare education programs

• Manage program operations associated with grants, contracts, and workforce training initiatives

• Develop and monitor program budgets, cost accounting, invoicing, and financial reporting

• Maintain departmental databases and generate reports on program performance, enrollment, and outcomes

• Support marketing efforts including publications and outreach materials

• Provide system support and troubleshoot issues related to registration, payroll, and program delivery

• Ensure a high level of customer service when interacting with students, staff, instructors, and community partners

Education:

• Bachelor's degree in Business, Computer Science, Healthcare Administration, or a related field strongly recommended

Experience:

• Minimum of 5 years of experience in program coordination, operations, or database management

• Experience with process improvement and organizational systems

• Advanced computer proficiency required, including strong working knowledge of databases (e.g., Lifelearn), reporting systems, spreadsheets, and enterprise software platforms

• Ability to quickly learn and effectively manage complex information systems, including course scheduling, registration, and payroll systems

• Strong technical troubleshooting skills to independently resolve system, data, and process issues

• Excellent organizational, communication, and interpersonal skills

• Knowledge of adult learning principles and workforce training environments

• Ability to manage multiple priorities with strong attention to detail and accuracy

• Demonstrated problem-solving skills with a focus on process improvement and operational efficiency

• Reports to the Director of the Center for Healthcare Education

• Works collaboratively with instructors, staff, and administrative departments

• Engages with students, instructors, and community partners

Benefits Snapshot: The College offers a generous benefits package to full-time employees. Just a few highlights of the benefits package include comprehensive medical plan options for you and your family (plus dental and vision), a College retirement contribution of 8% of your salary upon hire, NCC tuition waiver and an abundance of time off - up to 25 days' vacation/floating, 10 sick days, four (4) day workweeks during Summer, paid holidays (including a week+ break between Christmas and New Year's) - among other things! Please visit https://www.northampton.edu/about/working-at-ncc/employee-benefits/index.html for more details on the full array of benefits.