Customer Service Associate

JOIN US FOR OUR OPEN HOUSE HIRING EVENT ON WED 9/2/26 4PM-7PM AT 2213 INDUSTRIAL PARK RD LANCASTER, SC 29720

At Fab Fours, a division of the WARN Group, we build some of the toughest, most aggressive aftermarket bumpers and truck accessories on the road. Fab Fours continues to grow, and we are looking for our next dynamic Customer Service Representative to join our team in Lancaster, South Carolina. Our Customer Service Representatives are responsible for assisting customers via phone and email, with any warranty or product questions. As a Customer Service Representative, you will get to learn the customer base and the business structure of Fab Fours with accurate information. If you are looking to Share the Cool, have a passion for off-roading products, and want to be somewhere with significant growth- this is the team for you!

What You'll Do:

• Resolve customer issues via phone and email
• Strong communication skills are a must
• Greet customers warmly and identify reason for calling
• Suggest solutions and troubleshoot over the phone
• Work closely with our Quality and Engineering team to resolve issues and record all data
• Communicate all needed updates to products, manuals, or travelers
• Answer questions about warranties or terms of sale
• Advise customers about Fab Fours' product and company
• Add and update dealers on the website
• Assist Customers with the status of purchase orders, placement of small part orders, and check vendor portals
• Assist customers with a return authorization, customer check credits and record them

What We're Looking for:

• High School Diploma or GED
• 1+ year of phone call based customer service experience, automotive preferred
• Ability to work in both office and manufacturing environments
• Strong soft skills

WIFM (What's in it for Me?)

• 3 WEEKS of accrued Paid Time Off (PTO)
• 10 additional company paid holidays
• 50% off employee discounts for Fab Fours, Warn, Fabtech Motorsports, and Factor55
• 401K company matching to build your future and help you confidently retire
• Competitive Medical, Vision, and Dental insurance for you and your family
• 100% COMPANY PAID life insurance policy
• Comprehensive Employee Assistance Program, Short-Term Disability, and Long-Term Disability benefits
• Excellent company culture with a leadership team who cares

Shift:

Monday-Friday 8:30AM - 5:00PM.

Why Fab Fours?

Because you're not looking for just another job. At Fab Fours, you'll contribute to AMERICAN MADE products that offroad enthusiasts recognize instantly.

Ready to support something badass? We'd love to hear from you. Take pride in your work. Help shape the next generation of Fab Fours. Apply today.

Fab Fours is a division of the Warn Group, and is an Equal Opportunity Employer. As an Equal Opportunity Employer, The Warn Group is committed to providing FMLA and equal opportunities for all applicants. The Warn Group recruits, hires, trains, and promotes team members in all job classifications without regard to age, race, color, marital status, religion, sex, gender, sexual orientation, national origin, disability, veteran status or any other status protected by law. For more information on FMLA, EEO and EPPA regulations, you can check out our career page located at www.warn.com

The Warn Group hires U.S. citizens and persons lawfully authorized to work in the U.S. All new employees must complete an INS Employment Eligibility Verification Form (I-9) and be able to provide verification of their status as a Non-Foreign person as defined by International Traffic in Arms Regulations, Section 120.14- 120.16. The Warn Group uses E-Verify for eligibility verification to work in the U.S. For more information on E-verify, you can visit www.e-verify.com