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About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description
TheSenior Director, Head of Visa Direct Ecosystem, North Americawill lead the strategy, team, governance, enablement, and performance of the Visa Direct ecosystem across the United States and Canada. This includes issuers, acquirers, processors, enablers, fintechs, financial institutions, wallets, strategic partners, and emerging digital asset participants. This leader will build and manage a high-performing team while developing a scalable, compliant, and commercially effective ecosystem that supports domestic and cross-border money movement growth. The role will own the North America ecosystem roadmap, drive market and corridor expansion, oversee issuer and partner readiness, improve acceptance quality and operational performance, and ensure strong regulatory integrity, risk discipline, liquidity readiness, and scalability. The successful candidate will serve as the senior Visa Direct ecosystem lead for North America, with strong knowledge ofVisa Direct, crypto, digital assets, stablecoins, liquid assets, liquidity models, treasury operations, and cross-border settlement dynamics. They will partner across Product, Technology, Risk, Compliance, Legal, Client Services, Licensing, Treasury, Operations, and Commercial teams to deliver market-ready capabilities and measurable ecosystem outcomes. Ecosystem Strategy and Leadership
Own the regional ecosystem roadmap across issuers, acquirers, processors, enablers, fintechs, wallets, financial institutions, strategic partners, and digital asset participants.
Lead, manage, and develop the North America ecosystem team, setting priorities, operating rhythms, performance expectations, and accountability.
Represent ecosystem priorities in senior leadership forums, governance routines, business reviews, and strategic planning discussions.
Identify ecosystem gaps, capability needs, performance constraints, liquidity requirements, liquid asset considerations, and opportunities to scale.
Align ecosystem readiness with commercial growth priorities, client demand, product strategy, regional objectives, and evolving money movement and digital asset trends. Market Expansion and Corridor Enablement
Oversee readiness planning for issuers, acquirers, processors, fintechs, wallets, digital asset participants, and other ecosystem partners.
Partner with Commercial, Product, and Market teams to support client launches, corridor growth, and Visa Direct adoption.
Establish scalable playbooks, operating models, and governance processes to accelerate market, corridor, and partner expansion.
Support readiness for payment and settlement models involving crypto, digital assets, stablecoins, liquid assets, treasury, and liquidity considerations where applicable. Issuer and Partner Readiness
Own issuer and partner readiness across onboarding, activation, operations, compliance alignment, and post-launch performance.
Develop frameworks to assess partner capability, implementation quality, risk controls, liquid asset exposure, operational maturity, and data integrity.
Improve partner performance, acceptance quality, approval rates, transaction reliability, settlement efficiency, and end-user experience.
Own ecosystem performance management, including approval rates, decline drivers, fraud and risk trends, data quality, service levels, liquid asset considerations, settlement performance, and operational health. Compliance, Governance, and Regulatory Alignment
Ensure ecosystem readiness aligns with Visa rules, product requirements, network standards, regulatory expectations, risk controls, digital asset requirements, and liquid asset considerations.
Partner with Legal, Compliance, Risk, AML, Sanctions, Licensing, Treasury, and Regulatory teams to assess market requirements and implement compliant operating models. Cross-Functional and People Leadership
Lead cross-functional execution across Product, Technology, Risk, Compliance, Legal, Licensing, Treasury, Client Services, Operations, Data, and Commercial teams.
Influence senior stakeholders across a global, matrixed organization to align priorities, secure resources, and drive execution.
Coach, develop, and guide team members supporting ecosystem development, partner enablement, performance optimization, liquidity management, and operational delivery.
Foster a culture of accountability, collaboration, execution excellence, innovation, and continuous improvement.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications
Basic Qualifications
Preferred Qualifications
15 or more years of experience with a Bachelor's Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience Extensive experience in payments, financial services, fintech, money movement, payment networks, crypto, digital assets, or liquid asset ecosystems.
Proven people leadership experience, including leading, developing, and scaling high-performing teams.
Deep understanding of Visa Direct and similar real-time money movement capabilities, including card, account, wallet, cross-border, and digital asset flows.
Strong knowledge of the North America payments ecosystem, including issuers, acquirers, processors, fintechs, wallets, financial institutions, and strategic partners.
Strong understanding of crypto, digital assets, stablecoins, liquid assets, liquidity models, treasury operations, settlement flows, and cross-border funding.
Proven experience leading ecosystem strategy, market expansion, issuer/acquirer readiness, partner enablement, liquidity readiness, liquid asset governance, or payment network operations at scale.
Knowledge of issuer performance drivers, acceptance quality, decline management, fraud and risk controls, data integrity, settlement performance, and operational health.
Understanding of regulatory, compliance, AML, sanctions, licensing, digital asset requirements, liquid asset considerations, and scheme rule requirements for domestic and cross-border payments.
Demonstrated ability to lead complex cross-functional initiatives across Product, Technology, Legal, Compliance, Risk, Treasury, Client Services, Operations, and Commercial teams.
Experience developing governance models, KPIs, dashboards, scorecards, executive reporting, and operating rhythms.
Strong commercial orientation with the ability to connect ecosystem capabilities to client adoption, market expansion, revenue growth, liquidity efficiency, and business outcomes.
Exceptional analytical, communication, problem-solving, negotiation, and executive stakeholder management skills.
Ability to influence without direct authority and drive outcomes across multiple teams, markets, and partners in a global, matrixed environment.
Information for US Applicants
For roles located in the US, the estimated salary range for this position is $229,000.00 to $ 400,900.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
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Visa
$229,000.00 to $ 400,900.00
life insurance, paid time off, 401(k)
Aug 20, 2026