Sr. Collections Analyst

JOB SUMMARY

A Senior Collections Analyst at Doble Engineering is responsible for driving collection performance through proactive management of customer accounts, strategic collection activities, payment discrepancy resolution, and customer engagement. This role serves as a primary collections resource for key customer accounts, helping to improve cash flow, reduce aging, resolve payment issues, and enhance overall customer experience through effective collaboration with customers, Sales, Customer Care, Billing Operations, Channel Partners, and Finance stakeholders. The position also provides cross-functional support across Accounts Receivable operations, including cash application, reconciliations, reporting, and process improvement initiatives. This position will report to the Billing & Collections Manager and is located at Doble's Marlborough facility.

ESSENTIAL JOB FUNCTIONS

• Manage collections for assigned customer portfolios, including current, 30-day, 60-day, and 75-90+ day aging balances.
• Serve as the primary collections contact for designated key customer accounts.
• Drive collection efforts through proactive customer outreach, payment commitment tracking, and follow-up activities.
• Oversee milestone payment collections by coordinating with Billing Operations, Sales, and project stakeholders to ensure timely invoicing, monitor milestone status, and address issues that may delay payment.
• Monitor aging trends, collection performance, account exposures, and customer risk indicators, escalating concerns as appropriate.
• Manage unapplied cash activities, including research, reconciliation, and resolution of payment application issues, ensuring customer payments are accurately applied and Accounts Receivable balances remain current and accurate.
• Perform account reconciliations and resolve short payments, deductions, unapplied cash, remittance discrepancies, and other payment-related issues.
• Collaborate with Sales, Customer Care, Finance, Billing Operations, and Channel Partners to resolve payment disputes, billing issues, and collection barriers.
• Manage Accounts Receivable mailbox activities, customer inquiries, and vendor documentation requests.
• Maintain accurate records of collection activities, payment commitments, customer communications, and account documentation.
• Support cash forecasting, reporting, month-end close activities, and other Accounts Receivable functions as needed.
• Partner with management and Senior Accounts Receivable Analyst to develop and enhance collection strategies, streamline processes, improve cash flow, reduce aging, and mitigate credit risk.
• Provide backup support for Cash Application and Cash Posting functions.
• Support invoice portal management and customer invoice uploads during periods of high volume or as backup to the Senior Accounts Receivable Analyst.
• Identify process improvement opportunities and recommend solutions that enhance collection effectiveness, operational efficiency, and customer experience.

QUALIFICATIONS

EDUCATION:

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred.
• Relevant professional experience, training, and demonstrated performance in Accounts Receivable, Collections, or Finance will be strongly considered in lieu of a degree.

• Relevant professional experience may be accepted in lieu of the stated educational requirements.

REQUIRED EXPERIENCE:

• 5+ years of Accounts Receivable, commercial collections, or related finance experience, including experience in a senior-level or lead collections role.
• Proven ability to manage customer portfolios and drive collection performance in a business-to-business environment.
• Strong knowledge of collections, aging management, account reconciliations, dispute resolution, and payment discrepancy management.
• Experience resolving unapplied cash, short payments, deductions, remittance issues, and other Accounts Receivable exceptions.
• Demonstrated cross-functional expertise within Accounts Receivable, with the ability to provide backup support for collections, cash application, reconciliations, and other key AR functions.
• Strong analytical, organizational, problem-solving, and decision-making skills.
• Excellent written, verbal, negotiation, and customer communication skills.
• Ability to collaborate effectively with Sales, Finance, Operations, Channel Partners, and customers.
• Proficiency with ERP systems, Microsoft Excel, and Accounts Receivable reporting tools.
• Ability to manage competing priorities, exercise sound judgment, and maintain confidentiality.
• High level of accountability, attention to detail, and customer service focus.
• Collaborative, adaptable, and committed to supporting team and organizational goals.

PREFERRED EXPERIENCE (Not Required):

• Experience managing strategic, high-value, or complex customer accounts.
• Experience serving as a liaison between customers, Sales Representatives, Sales Operations, Channel Partners, and internal stakeholders to facilitate dispute resolution and accelerate payment collection.
• Experience leading process improvement initiatives that improve collections performance, reduce aging, strengthen controls, and enhance cash flow.
• Experience supporting ERP implementations, Accounts Receivable system enhancements, reporting automation initiatives, or other technology-driven process improvements.
• Experience supporting cash application, account reconciliation, and unapplied cash resolution activities within an Accounts Receivable environment.
• Experience working in a multi-entity, global, business environment.

KNOWLEDGE, SKILLS & ABILITIES:

• Strong knowledge of B2B collections, accounts receivable, credit management, and dispute resolution.
• Proven ability to collect past-due balances, negotiate payment commitments, and resolve complex account issues.
• Ability to analyze aging reports and payment trends to identify risk and prioritize collection efforts.
• Strong communication and relationship management skills with customers and internal stakeholders.
• Proficiency with ERP systems and Microsoft Excel, including PivotTables, VLOOKUP/XLOOKUP, and collections reporting.
• Strong organizational, problem-solving, and time-management skills.
• Demonstrated leadership ability to mentor team members, lead initiatives, and drive continuous improvement in collections processes.

PHYSICAL REQUIREMENTS:

While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job. Must be capable of lifting 30 pounds. Must use assistance when lifting 50 or more pounds.

Actual base salary offered to the hired applicant will be determined based on their work location, level, qualifications, job related skills, as well as relevant education or training experience.
Salary Pay Range Minimum $74,997.84 - Midpoint $93,747.30

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.