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Job Family Group: Staff
Department/Office: Housing Operations
Time Type: Full time
Compensation: $47,026.82-$58,783.52
Please note, starting salaries are based on factors including internal equity, relevant experience, and education. Exemption Status: Exempt
Job Description:
The Housing Assignments Manager oversees all housing assignments and room change processes to ensure accurate placements. This role oversees the housing lifecycle from application through assignment, ensuring optimal occupancy and a seamless student experience. Directs room reservation process for returning students, and assigns new, first-year, and transfer students. Manages online student housing portal system. Analyzes and facilitates solutions regarding all housing assignment questions. Analyzes and maintains occupancy records in furtherance of meeting the established targeted occupancy rate. Forecasts housing occupancy numbers for institutional budget planning purposes.
JOB DUTIES Coordinates andfacilitatesall aspects offirst-year, transfer, and returning, and summerstudenthousing assignments includinginitialplacements,waitlistsand room changes.
- Directs the room reservation process for returning students.Provides clear andaccuratecommunication toall studentsregardingroom reservationtimelines,housing options, andrequirements.
- Serves as the primary point of contact for Student Accessibility Services.Oversees theassignments processand resource allocationforall housing accommodations.
- Leads and implementsthe housing process for emotionalsupportanimals (ESAs) and service animals.
Serves as the primary administrator forStarRez.
- ManagesResidential Life, Resident Assistant, and relevantcampus partneraccess,developsreports,trainsstaff on usage,etc.,
- Configures housingapplication workflows, assignment processes, and reporting tools.
- Ensuressystem configurations align with operational goals and assignment strategies.
- Overseesdata integrity, reporting accuracy, and system functionality.
- Partnerswith ITSand vendors on system enhancements and troubleshooting.
- Serves as the primary point of contact with Student Financial Services.Uploads and manages data for student room chargesand mealplans.Responsible for ensuring all data uploads occur ina timelyandaccuratemanner.
- Responsible for ensuring the Workday toStarRezimports and exports are thorough andaccurate.
- Supports meal plan change requests.
Develops, maintains, and communicates occupancy records, reports, and billing.
- Preparesdetailed reports, includingtheResidence HallOccupancyreport, that areconsumedby the Vice Presidents for Finance and Administration, Student Affairs, and Enrollment Management.
- Forecasts housing occupancy numbers for institutional budget planning purposes.
- Coordinatessemester verification rosters to ensure all residency-required students are assigned, and that all students with an assignment areregisteredfor twelve (12) credit hours.
- Trains staff on housing operations procedures (ex. RoomChange; Damage Billing processes).
- Manages End of Semester Damage Billing process.
- Managesbilling and chargesfor early arrival, Winter Break,and late departures.
Manages ongoing student housing assignment needs throughout the year.
- Communicateswith students, families, and staffregardinghousing assignmentswith care, compassion, and patience,and providesinformation on housing options and availability.
- Manages all aspects of the Early Arrival, Winter Break, and Late Departure processesandassociatedbilling.
- Managesroomchange requests, cancellations, and ensures compliance with policies and procedures.
- Facilitates resolutionsregardingall housing assignment questions, reservations, residency, conflicts etc.
ADDITIONAL DUTIES
- Cooperates and collaborates with other employees in the spirit of teamwork and collegiality and interacts with confidence, patience and integrity to provide professional leadership during emergencies.
- Complies with all Trinity University policies and guidelines.
- Performs other duties as required.
EDUCATION Required: Bachelor's degree from four-year college or university. Preferred: Master's degree EXPERIENCE Required: Four years of related experience Preferred: Previous experience working within a college student Housing program or student life is strongly preferred KNOWLEDGE, SKILLS, AND ABILITIES Required:
- Knowledge of diverse student populations and the impact those diverse perspectives and identities have on housing needs.
- Advanced knowledge of StarRez.
- Familiarity with ADA and Fair Housing Act compliance in a residence hall setting.
- Knowledge and practice of organizational and time management skills, including ability to handle
- multiple assignments under pressure.
- Proficiency with Microsoft Office Suite and Google Suite, particularly Excel and Google Sheets.
- Excellent communication skills and ability to interact with students, parents, faculty, and staff.
- Ability to maintain confidentiality and handle sensitive material with a high degree of discretion as
- well as abiding by FERPA guidelines.
- Ability to interpret and follow complex oral and written instructions as well as analyze information and make sound decisions.
LICENSES/CERTIFICATIONS None OTHER REQUIREMENTS All jobs require a current Criminal Background Check (CBC). SUPERVISORY RESPONSIBILITIES None DECISION MAKING Work where procedures are of varied or diversified nature. BUDGET RESPONSIBILITY Monitors budget activities but no responsibility for budget and expenditure authority. FINANCIAL RESPONSIBILITY None
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Trinity University
Aug 20, 2026