Airport Call Center Support

The Spirit of the Position:

The LAZ Call Center Support Team is a group of dedicated customer service representatives providing technical support and answering customer questions over the phone for the Pittsburgh International Airport. Team members assist with on-site and inbound calls, including reservations, tickets, parking information, and cashiering functions as needed. Other related duties may be assigned.

How do you know if this is the right job for you?!

You are:

Charismatic, full of energy, and happy to help in any way you can.

Responsible - you never disappoint because it's not in your nature.

Calm and professional under pressure.

Proficient in basic computer skills and comfortable using parking revenue control systems.

Able to work independently or with supervision.

Skilled in professional and effective communication.

Open to feedback and different points of view.

Reliable, punctual, and demonstrate a sense of urgency.

A strong team player who helps motivate others.

Why LAZ?

Team-oriented atmosphere

Opportunities for growth and advancement

Paid training - no experience? We'll train you!

Free company uniform

Medical, dental, and vision - 3 plan options!

Competitive pay and wages

401(k) retirement savings plan

Paid time off and holidays

Professional development opportunities

Education:

High school diploma or GED preferred but not required.

Experience:

Strong customer service experience required

Cash handling experience preferred but not required

Parking industry experience preferred but not required

Skills:

Willingness to be flexible and work at multiple facility locations

Ability to handle challenging or emotionally charged situations

Ability to speak, read, and comprehend English

Confident in making decisions and standing firm when needed

Excellent multitasking skills

Physical Demands:

Willingness to work in various weather conditions (heat, wind, snow, rain, etc.)

Ability to lift, push, and pull at least 10 pounds

Ability to stand, walk, and move for extended periods of time

Frequent bending, stooping, squatting, and lifting

FLSA Status: Non-Exempt