Sr. Customer Support/ Account Manager
 Vaco | |
$60000 - $65000 / Year
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 United States, Indiana, Indianapolis | |
 Sep 14, 2026 | |
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Senior Customer Support Specialist / Account Manager Location: Indianapolis, IN (Northwest side) Compensation: $70,000 - $80,000, based on experience Schedule: Monday - Friday, 40 hours/week | Hybrid - 4 days on-site, 1 remote day per week About the Opportunity Our client is a growing manufacturer that produces specialized components used by some of the world's leading food, beverage, and pharmaceutical brands. Due to recent business growth and geographic expansion, our client is adding to their Customer Support team and is seeking an experienced Senior Customer Support Specialist / Account Manager to own key customer relationships and serve as a trusted point of contact for a portfolio of high-priority accounts. This role follows a dedicated, "white-glove" account ownership model: larger, high-profile accounts are assigned their own dedicated senior support specialist, while smaller accounts may be grouped together. You'll be the primary point of contact for your accounts - building relationships, resolving issues, and coordinating cross-functionally to ensure customer needs are met from start to finish. What You'll Do * Serve as the primary point of contact for an assigned portfolio of corporate customer accounts * Own the customer relationship from purchase order through delivery and beyond, communicating clearly with all parties involved * Provide input to the Account Management team on changes that may impact short-term forecasting * Partner directly with Account Managers on open projects, conversions, and quality-related concerns * Accurately process orders and order changes within the company's ERP system * Initiate and manage troubleshooting of customer complaints through full resolution * Act as a liaison between the quality department and customer-side quality teams * Support customer credit checks, and help administer rebate/contract terms * Partner with Accounts Receivable on item resolution and collections as needed * Identify and help implement process improvements alongside your supervisor * Use creative, solutions-oriented thinking to proactively meet customer needs What We're Looking For * Bachelor's degree preferred * 5-10 years of experience in customer service, account management, or sales support * 3-5+ years of hands-on experience with SAP or another ERP system (required for this level) * A background in a manufacturing, industrial, or B2B account/relationship management environment is strongly preferred over traditional call-center experience * Account management or sales exposure is a plus - this role offers a genuine path toward a future Account Manager position for the right person * Strong organizational and analytical skills, with proficiency in Microsoft Office * Excellent verbal and written communication skills, with the ability to build trust and rapport across all levels * Ability to multitask across daily duties and multiple customer projects while staying composed under pressure * Strong collaborator who proactively contributes to team goals and supports colleagues * Reliable attendance and punctuality Growth Opportunity This role is designed for someone who wants to grow. After establishing success at the senior level, the typical career path leads toward a National Account Manager position - making this an excellent long-term opportunity for a candidate looking to build and finish a career with a stable, growing organization. Interested in learning more? We'd love to talk with you about how your background could be a great fit for this opportunity. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com. Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.
Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses. | |