IT Technician

As a key partner with Aquent, we are thrilled to connect talented individuals with a leading company at the forefront of the consumer goods industry, dedicated to providing essential products that touch millions of lives daily. This is an exceptional opportunity to join a dynamic team where your technical expertise and problem-solving skills will directly contribute to the seamless operation of critical infrastructure, empowering employees and ensuring business continuity. You will be instrumental in maintaining the technological backbone that supports our mission, making a tangible impact on daily productivity and operational excellence.

About the Role

We are seeking a detail-oriented, customer-focused individual to be the backbone of our daily IT operations. In this exciting role, you will handle everything from hands-on hardware preparation and inventory control to providing top-tier support for our end users. If you are a proactive problem solver who excels at both the technical and interpersonal sides of IT support, ready to dive in and make a difference from day one, we want to hear from you!

Location: Onsite in Diamond Bar, CA (Monday - Friday)

Schedule: Standard 8-hour shift between 7:00 AM - 6:30 PM (possible overtime or occasional evening shifts with advance notice)

Responsibilities:

• Imaging laptops and tablets
• Assisting with miscellaneous tasks such as receiving equipment, inventory management, and IT storage cleanup
• Following direction from the IT Support Supervisor in executing day-to-day responsibilities
• Maintaining a high level of customer service for end users (both technical and soft skills)
• Escalating issues to the appropriate IT teams as needed
• Documenting all incoming issues and routing them to the correct support teams

Qualifications:

• CompTIA A+ certification preferred, or 0-2 years of equivalent technical experience
• Recent graduates or early-career candidates looking to build IT experience are encouraged to apply
• Strong communication skills
• Call center/phone support experience is a plus

Skill connects the best professional, IT, engineering, financial and administrative talent with the world's biggest brands. Our eligible talent get access to benefits such as health benefit contributions, retirement plans with match and flexible spending accounts.

Skill is an equal-opportunity employer. We evaluate qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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