Assistant Director for Digital Engagement and Operations

Bachelor's degree in a related field or equivalent and 2 years of professional experience

• Designing student learning outcomes and educational curricula.
• Conducting program assessment and using findings for improvement.
• Managing communications and digital platforms.
• Coordinating complex projects involving multiple campus partners.
• Managing budgets, inventory, or vendor relationships.
• Supervising graduate or undergraduate staff.
• Working directly with incoming students and their families or supporters.

• Knowledge of student affairs, student development, transition, and student-success principles and practices.
• Ability to exercise sound judgement and make timely operational decisions while maintaining appropriate communication and coordination with the Director and other departmental leaders.
• Ability to communicate complex information clearly in written and verbal formats across diverse audiences and organizational contexts.
• Ability to develop engaging and accessible digital resources in alignment with best practices for curriculum development and learning outcomes.
• Ability to demonstrate technological literacy across digital communication platforms, learning-management systems, and digital design tools (i.e., Canva, Adobe Creative Suite, etc.)
• Ability to develop assessment tools, analyze quantitative and qualitative information, interpret findings, and translate results into program improvements.
• Ability to demonstrate strong project-management skills in the context of large-scale programming, including the ability to establish timelines, coordinate interdependent tasks, manage competing priorities, and achieve deliverable deadlines.
• Ability to manage budgets, human resources, and program materials responsibly in line with relevant University system policies.
• Ability to recruit, train, supervise and develop temporary staff while maintaining clear expectations, appropriate documentation, and compliance with relevant employment policies.

• Ability to work nights and weekends
• Work more than 8-hour days
• Lift at least 35 pounds
• Ability to drive a motor vehicle.

• Assist the Director in operationalizing, strategizing, and enhancing orientation programs to create exceptional transition experiences that align with intended outcomes.
• Serve as the primary operational lead overseeing the logistical management of in-person orientation sessions (including space reservations, materials, personnel, and other essential program functions).
• Manage essential orientation platforms and technologies, which may include Slate, Guidebook, Anthology, learning-management systems, and other digital resources.
• In collaboration with NSO staff, serve as lead for the student and guest registration process, including on-site credentialing and participant-support processes.
• Develop and execute internal and external communication protocols for staff members, volunteers, presenters, and campus partners.
• Support responsible management of orientation expenditures, inventory, contracts, and program resources in accordance with University policies.

• Lead the development, implementation, maintenance, and continuous improvement of the digital curriculum associated with New Student Orientation.
• Collaborate with the Director, departmental colleagues, and campus partners to develop online orientation content that is engaging, accessible, accurate, and intentionally designed to support established student learning and transition outcomes.
• Establish and maintain a holistic curriculum map that identifies learning outcomes, delivery methods and relevant timelines.
• Coordinate departmental assessment efforts, including the development and administration of surveys, learning measures, participation reports, partner feedback processes, and other evaluation tools.
• Analyze and transform quantitative and qualitative data into actionable recommendations that address emerging trends, gaps, barriers, and opportunities for program/process improvement.
• Maintain assessment records, annual reports, curriculum documentation, and evidence of changes implemented through the continuous-improvement process.

• Develop and implement a comprehensive digital engagement plan for incoming students, supporters, campus partners, volunteers, and other orientation constituents.
• Create, coordinate, and distribute orientation content through communication channels that may include: Email campaigns, websites, webinars, print publications, and other multimedia platforms.
• In collaboration with NSO staff, manage departmental communication platforms to ensure that constituent questions receive timely, coordinated, professional responses.
• Serve as liaison for campus partners regarding content submissions, presentation expectations, deadlines, and program changes.
• Review and edit communication material to meet relevant accessibility standards and to ensure consistency in branding, terminology, and visual presentation.
• Track engagement with digital communications and develop data-informed recommendations to enhance impact and reach across audiences and platforms.

• In collaboration with NSO staff, coordinate the selection, hiring, training, and supervision of temporary undergraduate student employees, practicum students, and other assigned program staff.
• Develop and facilitate on-boarding experiences that establish clear performance expectations, responsibilities, practices, and standards of service for temporary staff.
• Provide regular guidance, coaching, feedback, and developmental support to temporary staff.
• In collaboration with NSO staff, coordinate staff assignments and schedules to ensure adequate coverage of operational responsibilities.
• Maintain appropriate performance documentation and comply with federal, state, University, Division, and unit-specific policies and procedures related to student and temporary employment.