Principal Software Engineer

Education Requirements

• Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred.
• Equivalent combination of education, technical training, and hands-on experience will be considered.

Experience Requirements

• 3+ years of experience supporting enterprise infrastructure, platform operations, or distributed systems.
• Hands-on experience administering and troubleshooting Redis or other distributed caching technologies.
• Experience with system monitoring, incident management, root cause analysis, patching, upgrades, and capacity planning.
• Knowledge of Linux, networking fundamentals, and high-availability environments.

Preferred Qualifications

• Experience with automation and scripting using tools such as Python, PowerShell, Bash, Ansible, or similar technologies.
• Familiarity with cloud platforms, containerized environments, and enterprise-scale infrastructure.
• Strong understanding of performance tuning, scalability, and reliability best practices.
• Ability to collaborate effectively with engineering, application, and infrastructure teams.

Physical Capabilities

• Ability to remain seated and work at a computer for extended periods.
• Must be able to communicate effectively with internal teams and stakeholders.
• Ability to occasionally lift and carry equipment up to 25 pounds.
• Capability to respond to critical incidents and support operational needs as required.

Job Duties

• Manage the day-to-day operation, maintenance, and reliability of enterprise caching platforms, including Redis and distributed caching technologies.
• Monitor platform performance, availability, and health across diverse infrastructure environments.
• Perform planned maintenance activities, including patching, upgrades, configuration changes, and capacity adjustments.
• Investigate, troubleshoot, and resolve system incidents while driving root cause analysis and preventive solutions.
• Develop and enhance automation frameworks to improve operational efficiency, reduce manual effort, and increase service consistency.
• Partner with engineering, application, and infrastructure teams to optimize platform performance, scalability, and uptime.
• Support enterprise initiatives focused on system reliability, operational excellence, and continuous improvement.

Benefits