Summer Associate Internship (Technology Operations Analyst)

Overview

The Records and Information Management (RIM) Technology team, within Enterprise Technology Services (ETS), supports technology solutions that help manage and maintain enterprise records and information. The team works with business and technology partners to support system integrations, data movement, operational processes, and technology implementations associated with the Records Management System (RMS).

The Summer Associate will work alongside engineers, analysts, and technology professionals to support testing, validation, troubleshooting, documentation, and project-related activities. This role provides hands-on exposure to enterprise technology environments, data integration processes, and Agile ways of working while contributing to meaningful project work.

Potential projects may include:

• Supporting data ingestion and validation activities for the Records Management System (RMS).
• Assisting with testing and troubleshooting data transfers, integrations, and system configurations.
• Reviewing system outputs and logs to help identify and resolve issues.
• Creating or updating technical documentation, process guides, and operational procedures.
• Supporting project teams with validation activities and operational readiness efforts.

Project scope may vary based on business priorities, but the Summer Associate will gain exposure to enterprise technology operations, system integration processes, and project delivery practices while working alongside experienced technology professionals

The Summer Associate Program is a 12-week internship program beginning in May 2027 and ending in August 2027. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2027 or later.

Responsibilities

• Support the Records Management System (RMS) project team with data ingestion, testing, validation, and operational support activities
• Assist with validation and troubleshooting activities related to data transfers, system configurations, and integration processes.
• Review system outputs and logs to help identify issues and support resolution efforts.
• Assist with creating and maintaining technical documentation, process guides, and operational procedures.
• Participate in Agile team ceremonies, planning sessions, and project meetings.
• Collaborate with engineers, analysts, and technology partners on project activities and assigned tasks.

Qualifications

• Currently pursuing a degree in Information Technology, Information Systems, Computer Science, Cybersecurity, Data Engineering, or a related field.
• Familiarity with Windows operating systems.
• Basic understanding of networking concepts and secure file transfer methods.
• Exposure to Agile development practices through coursework, projects, internships, or work experience.
• Strong analytical, troubleshooting, and problem-solving skills.
• Effective verbal and written communication skills.
• Ability to learn new technologies quickly and work effectively in a team environment.

Desired Qualifications:

• Exposure to cloud platforms such as Microsoft Azure, AWS, or Google Cloud through coursework, projects, certifications, or work experience.
• Experience with SQL Server, Oracle, or other relational databases.
• Familiarity with Linux operating systems.
• Familiarity with SSH, SFTP, RDP, or similar technologies.
• Experience with PowerShell, Python, or other scripting languages.
• Familiarity with REST APIs and API documentation.
• Familiarity with identity and access management concepts such as Entra ID, SAML, or ADFS.
• Previous technical support, technology internship, academic technology project experience.

Additional Information

Hours:

• Monday - Friday, 8:00 AM - 4:30 PM

Location:

• 820 Follin Lane, Vienna, VA 22180
• 5550 Heritage Oaks Drive, Pensacola, FL 32526
• 141 Security Drive, Winchester, VA 22602

About Us