Chief Administrative Officer (CAO) / Hospital Administrator - UAMS Health Benton/Bryant

Closing Date:

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department's Website:

Minimum Qualifications:

• Master's degree in healthcare administration (MHA), business administration (MBA), public health (MPH), health services administration or a closely related discipline required. An equivalent advanced professional degree may be considered when paired with substantial executive hospital operating experience.

• Minimum 10 years of progressive healthcare leadership experience, including meaningful acute-care hospital operations responsibility; at least 5 years in a senior leadership role with broad accountability across multiple hospital functions, a major clinical/operating portfolio, or an enterprise operating platform. Must demonstrate direct ownership of measurable quality, operational and financial outcomes and successful leadership through shared/dotted-line relationships.

Preferred Qualifications:

• Graduate preparation in healthcare administration/business from an accredited program; additional executive education in strategy, finance, innovation, quality or health-system leadership.

• FACHE or comparable healthcare executive certification preferred. Lean/Six Sigma, operational excellence, change-management or project-management training preferred.

• Leadership experience in an academic medical center, teaching hospital, public/state-operated health system, integrated delivery system or comparably complex matrixed organization. Experience opening, acquiring, integrating, stabilizing or materially redesigning a hospital/site is strongly preferred. Experience leading service growth, digital transformation or major operational redesign is also preferred.

• Demonstrated success with physician/faculty relationships, nursing partnership, enterprise service lines, complex capital/resource allocation, strategic growth, advanced analytics, automation/digital workflows and responsible AI-enabled operational tools.

Knowledge, Skills and Abilities:

Executive-level knowledge of acute-care hospital operations, patient flow/capacity management, financial management and labor productivity; working knowledge of hospital licensure/accreditation, CMS Conditions of Participation, patient safety, emergency preparedness and regulatory survey readiness; ability to build influence and shared accountability in a highly matrixed academic environment; strong physician and nursing partnership skills; data literacy, benchmarking and performance-improvement capability; demonstrated change leadership; strong judgment, negotiation, conflict resolution and executive communication; ability to prioritize under ambiguity, surface risk early and drive issues to closure; working fluency with digital health, automation, analytics and responsible innovation.

Additional Information:

Responsibilities:

Integrated Hospital Performance & Matrix Leadership

• Own the aggregate performance of the hospital across quality, safety, operations, finance, workforce, patient experience, growth, regulatory readiness and execution of enterprise priorities.

• Create and maintain a site scorecard and management cadence that includes daily operating management, weekly cross-functional performance review, monthly executive accountability, and clear owners and closure dates for corrective actions.

• Exercise convening authority across matrixed functions; establish immediate operating priorities within approved system policy; require timely action plans when performance is off target; and escalate unresolved resource, performance or accountability conflicts to Health System leadership.

• Provide concise, transparent visibility to executive and governing leadership on hospital performance, material risk, decisions required and corrective actions.

Performance expectations: balanced achievement of approved site scorecard goals; timely issue resolution; reliable completion of corrective actions; effective execution of enterprise/service-line commitments; and demonstrated ability to influence across reporting lines.

Clinical Operations, Access, Capacity & Throughput

• Be accountable for reliable 24/7 hospital operations, including emergency department flow, admission and bed placement, transfer acceptance, inpatient progression, discharge, procedural throughput, diagnostic/ancillary responsiveness and major service disruptions.

• Integrate nursing, physicians, hospital medicine, emergency medicine, procedural areas, imaging, laboratory, pharmacy, respiratory therapy, rehabilitation, EVS, transport, facilities, security and other support functions around a common daily operating plan.

• Use demand/capacity data, benchmarking and root-cause analysis to identify bottlenecks, redesign workflows, establish standard work and sustain improvement rather than relying on episodic escalation.

• Balance local site efficiency with enterprise capacity, referral, transfer and service-line priorities.

Performance expectations: ED length of stay and left-without-being-seen; admit-to-bed performance; ALOS/GMLOS or equivalent efficiency measure; discharge progression; transfer acceptance; OR/procedural utilization; ancillary turnaround; and frequency/duration of avoidable operational disruptions.

Quality, Safety, Regulatory Readiness & Emergency Preparedness

• Share executive accountability with the CMO, CNO and Quality leadership for clinical quality, patient safety, infection prevention, mortality, readmissions, serious safety events, patient complaints and sustained corrective action.

• Serve as the senior administrative owner for hospital licensure and accreditation readiness, including applicable Arkansas hospital requirements, CMS Conditions of Participation, Joint Commission standards and governing-body obligations.

• Ensure required hospital designations, committees, policies, survey responses and regulated programs are current and operationalized. Ensure qualified leaders are appropriately designated for professional or technical responsibilities such as pharmacy, infection prevention, laboratory/CLIA, controlled-substance systems/DEA, radiation safety and medical staff functions; the CAO does not substitute for duties that must be held by licensed or formally designated professionals.

• Provide executive oversight of emergency preparedness, business continuity and hospital incident command; ensure plans, communication systems, drills/exercises, after-action reviews and remediation are tested and ready for activation.

Performance expectations: hospital-acquired harm and infection measures; mortality/observed-to-expected where applicable; readmissions; serious safety-event trends; survey findings; timely closure and sustainability of corrective actions; and emergency-preparedness readiness.

Financial Stewardship, Productivity & Capital

• Develop and manage the hospital operating budget and performance plan in partnership with enterprise Finance, with accountability for controllable drivers of hospital financial performance.

• Actively manage labor productivity, staffing efficiency, premium labor, supplies, purchased services, contract performance, revenue capture/revenue leakage and other material operating variances; initiate corrective action early rather than relying on retrospective variance explanation.

• Understand site and service-line economics sufficiently to make resource tradeoffs and recommend investments based on quality, access, strategic value, financial return and reinvestment capacity.

• Develop and prioritize the site capital plan, including clinical equipment, infrastructure, technology, facilities and lifecycle replacement needs, and ensure approved projects are executed with disciplined scope, schedule and budget management.

Performance expectations: operating contribution/margin and budget performance; labor productivity; premium labor; supply and purchased-service expense; revenue leakage/capture; contract performance; capital execution; and demonstrated corrective action on unfavorable trends.

Workforce, Culture & Leadership

• Build and lead a high-performing site leadership team with explicit accountabilities, succession plans and expectations for cross-functional problem solving.

• Partner with Nursing, HR, physician leadership and enterprise functional executives on workforce planning, recruitment, retention, labor deployment, engagement, leadership development and performance management.

• Participate meaningfully in selection and performance evaluation of key matrixed leaders whose work materially affects the hospital, consistent with enterprise functional governance.

• Create a culture in which safety and operational concerns are escalated early, leaders address underperformance directly, decisions are transparent and accountability is not avoided because a function reports elsewhere.

Performance expectations: vacancy and turnover; agency/overtime or other premium labor; engagement and safety culture; critical leadership vacancies; succession readiness; retention of high-performing talent; and timely performance management.

Strategy, Growth, Innovation & AMC Integration

• Translate Health System, academic department and service-line strategy into executable site plans with defined milestones, resources, readiness criteria and measurable outcomes.

• Partner on physician recruitment, program development, call coverage, access, referral and transfer capture, procedural capacity and market growth while ensuring new services do not outpace clinical, nursing, ancillary, regulatory, technology, supply or facility readiness.

• Champion disciplined innovation that measurably improves access, quality, patient experience, workforce efficiency or cost. Use analytics, automation, digital workflows, virtual-care models and responsibly governed AI-enabled tools where they solve a defined operating problem.

• Ensure the community hospital functions as part of the AMC enterprise-not as an isolated facility-by creating effective pathways for referrals, transfers, service-line support, faculty participation, learners and shared resources.

Performance expectations: strategic volume/access growth; referral and transfer capture; new-program milestone attainment; business-case performance; measurable benefits from innovation; and reliable execution of shared AMC/service-line goals.

Patient, Community & Stakeholder Experience

• Be accountable for site-level patient experience, complaints/grievances trends, service recovery and the operational systems that shape patient and family experience.

• Represent the hospital appropriately with referring providers, community leaders, partners and other stakeholders within Health System strategy.

• Use patient feedback, community needs and market intelligence to inform operating priorities and redesign recurring experience failures.

Performance expectations: HCAHPS/approved experience metrics; complaint and grievance trends; timely service recovery; referring-provider relationships; and evidence that recurring experience problems are addressed through system redesign.

Other duties as assigned.

Salary Information:

Required Documents to Apply:

Please contact askrecruitment@uams.edufor any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.