ServiceNow Administrator
 Systems Engineering Solutions Corporation | |
life insurance, paid time off, 401(k)
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 United States, Virginia, Alexandria | |
 Sep 09, 2026 | |
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Years of Experience: 5 years of experience Education Requirements: Bachelor's degree in IT, Computer Science, or related discipline Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering. Services shall include, but are not limited to, technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and management of escalation across all tiers. Position Description: This role manages workflows, service catalog items, integrations, reports, and dashboards while ensuring the platform aligns with business needs. Responsibilities: * Planning, executing, monitoring, controlling, and closing all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform necessary for Tier 1, Tier 2, and Tier 3 services. * Providing software coding and configuration services including, but not limited to screen tailoring, workflow administration, report setup, data imports, integration, scripting, third-party software integrations, and custom application development as needed. * Creating and maintaining service catalog items and workflows. * Designing and implementing automated workflows to streamline processes. * Integrating ServiceNow with other systems and tools. * Creating and maintaining reports and dashboards for various stakeholders. * Providing training and support to end-users and other administrators. * Identifying opportunities for process improvements and implementing best practices. * Creating and maintaining system design and operations documentation. * Advising on the impact of any proposed changes to the ServiceNow environment. * Providing ServiceNow administration, sustainment, and subject matter expert support. Years of Experience: 5 years of experience Education Requirements: Bachelor's degree in IT, Computer Science, or related discipline Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering. Services shall include, but are not limited to, technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and management of escalation across all tiers. Position Description: This role manages workflows, service catalog items, integrations, reports, and dashboards while ensuring the platform aligns with business needs. Responsibilities: * Planning, executing, monitoring, controlling, and closing all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform necessary for Tier 1, Tier 2, and Tier 3 services. * Providing software coding and configuration services including, but not limited to screen tailoring, workflow administration, report setup, data imports, integration, scripting, third-party software integrations, and custom application development as needed. * Creating and maintaining service catalog items and workflows. * Designing and implementing automated workflows to streamline processes. * Integrating ServiceNow with other systems and tools. * Creating and maintaining reports and dashboards for various stakeholders. * Providing training and support to end-users and other administrators. * Identifying opportunities for process improvements and implementing best practices. * Creating and maintaining system design and operations documentation. * Advising on the impact of any proposed changes to the ServiceNow environment. * Providing ServiceNow administration, sustainment, and subject matter expert support. Required Skills: * Bachelor's degree in IT, Computer Science, or related discipline * Public trust security clearance Preferred Skills * ServiceNow Certified Implementation Specialist - ITSM and ServiceNow Certified Application Developer preferred Soft Skills: * Organizational Skills: Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail. * Team Work: Able to enthuse and maintain project interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way. * Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills. * Quantitative Management: Ability to determine process measures and track to determine process effectiveness and efficiency. * Problem Solving: Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions. * Results oriented: Able to drive things forward regardless of personal interest in the task. SES provides a competitive salary and the following benefits:
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