Senior Payment Operations Representative

Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together. You belong at Langley.

Langley Federal Credit Union is one of the 100 largest credit unions in the United States with over $5B in assets and over 400,000 members. We are constantly growing and have recently expanded to neighboring states and other parts of Virginia.

Langley is committed to being the best place you will ever work, and it all begins with our comprehensive employee benefits package, which includes affordable medical, dental, and vision plans in addition to:

Investing in You:

• Educational Assistance, encompassing books, lab fees, registration costs, and more.
• Support for Student Loan Repayment.
• Abundant Career Growth Opportunities.

Time Off That Matters:

• Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
• Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
• Paid Sick Time for all team members.

Financial Security:

• Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
• Company-covered short- and long-term disability insurance.
• Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
• Flexible Health Care and Dependent Care benefits.

Job Summary:

The Senior Payments Representative serves as the primary resource for the Payments area within the Operations department. The Senior Payments Representative offers expertise and support for staff and members and serves as Subject Matter Experts for organizational projects. Acts as mentor for Payments Representatives. They are required to understand applicable regulations and requirements to meet compliance standards. Reviews and completes a variety of requests, to include escalations, received from internal and external members within identified service level expectations. The Senior Payments Representative possesses a general knowledge of all Operations' areas to assist, when needed.

Essential Functions, Duties, and Responsibilities:

• Serves as primary training resource for internal teams and Payments Representatives.
• Serves as a source of escalation for Payment Operations Representatives to assist with decision making, member situations, and compliance translation.
• Performs all tasks/rotations within the Payment Operations Team.
• Processes moderately complex ACH and wire transactions in compliance with federal regulations, internal guidelines, and within established deadlines.
• Serves as an expert regarding applicable compliance requirements to include but not limited to NACHA and federal regulations.
• Processes and completes ACH Origination requests.
• Repairs and processes check and remote deposit capture items for posting.
• Reviews and determines outcome of all Payments exceptions in accordance with applicable compliance rules and regulations.
• Reviews and processes fraud and forgery claims and adjustments for all payment channels in accordance with applicable network compliance rules and regulations.
• Completes activities associated with balance settlement an general ledger accounts.
• Submits and approves files to the Federal Reserve.
• Reviews and processes service cases pertaining to member requests.
• Applies and communicates knowledge of regulatory requirements, practices, and changes to legislation.
• Fosters teamwork by professionally interacting with peers, supervisors, vendors, and Langley employees.
• Provides internal and external members impeccable service by phone, Customer Relationship Management cases, Online Banking messaging, and email.
• Participates in continued education in accordance with applicable federal, state, and industry laws, regulations, and guidelines.

Qualifications:

• Two years of experience with a financial institution required.
• One year of payments experience preferred.
• Accredited ACH Professional Certification preferred after meeting recommended payments experience.

Targeted Pay Range - $19.90 - $24.62 based on qualifications and experience

Competencies:

• Service Champion - Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassadors - Demonstrates a passion for Langley's vision, encouraging diversity, equity and inclusion while considering Langley's values when making decisions and taking accountability for delivering results.
• Agile in Action - Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven - Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learners - Maintains an understanding of Langley's business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions, duties, and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, use hands and fingers to operate standard office equipment such as a mouse, keyboard, telephone, copy machine, etc., talk, and hear. The employee is occasionally required to stand and walk. Specific vision requirements for the job include close vision (at 20 inches or less).

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an indoor, climate-controlled office environment where the noise level is typically quiet to moderate.

This job description is not designed to cover or contain a comprehensive listing of functions, duties or responsibilities that are required of the employee. Functions, duties, and responsibilities may change, or new ones may be assigned at any time with or without notice.