Patient Escort I - Part Time - 20 Hrs. Weekly/40 Hrs. Biweekly - 8am - 4:30pm Shift - Every Other Weekend and Holiday - Wilmington Campus

The Patient Transporter is responsible for safely transporting patients throughout the hospital using stretchers, wheelchairs, beds, and specialized transport equipment. This position plays a vital role in ensuring timely patient movement while providing exceptional customer service and maintaining patient comfort, dignity, and safety.

• Transport patients to and from patient care units, procedure areas, clinical departments, and other designated hospital locations.
• Utilize stretchers, wheelchairs, beds, and specialized transport equipment safely and effectively.
• Assist nursing and clinical staff with transferring patients to and from transport vehicles.
• Deliver and maintain equipment necessary to support patient transport operations.
• Assist with the care, cleaning, and routine maintenance of departmental equipment.
• Respond promptly to dispatcher and scheduler requests for patient transportation services.
• Maintain patient confidentiality and professionalism at all times.
• Attend required educational programs, in-service training sessions, and departmental meetings.
• Adhere to all hospital safety policies and procedures.
• Report unsafe conditions, hazards, incidents, or safety concerns to the supervisor in a timely manner.
• Perform other related duties as assigned.

Education

• High school diploma or equivalent preferred.

Experience

• Two (2) years of customer service experience preferred.
• Equivalent combinations of education and experience may be considered.

Certifications

• Must obtain Basic Life Support (BLS) certification upon hire.

• Knowledge of hospital departments and locations preferred.
• Understanding of basic body mechanics and safe patient handling techniques.
• Basic computer skills, including email, web-based training, and timekeeping applications.
• Ability to learn and follow departmental policies and procedures.
• Ability to read, write, and communicate effectively at a high school level.
• Ability to use smartphones and mobile devices to receive work assignments.
• Strong interpersonal and customer service skills.
• Ability to maintain professional appearance and personal hygiene standards.
• Ability to demonstrate courtesy, compassion, and sensitivity to patient and family needs.
• Ability to safely transport patients and associated medical equipment.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to perform cardiopulmonary resuscitation (CPR).
• Ability to follow written and verbal instructions.

• Ability to stand and walk continuously throughout the shift.
• Frequent pushing and pulling of patients and equipment, often involving considerable weight.
• Frequent repetitive use of hands, wrists, fingers, and elbows.
• Occasional lifting, lowering, bending, and crouching, including handling significant weight.
• Must successfully pass a back evaluation examination.

• Frequent handwashing required.
• Occasional skin exposure to diluted cleaning agents.
• Potential exposure to blood, bodily fluids, infectious diseases, and other healthcare-related hazards.

As a Patient Transporter, you will be an essential part of the patient care experience, ensuring patients are transported safely, efficiently, and compassionately throughout their healthcare journey. Your commitment to excellent service and patient safety will directly support our mission of delivering high-quality healthcare.