Admissions Operations Specialist, Undergraduate Admissions Office (Hybrid)

The Opportunity

Every application tells a story, and behind every successful admissions cycle is a team committed to accuracy, service, and operational excellence. As an Admissions Operations Specialist in Cornell University's Undergraduate Admissions Office (UAO), you will play a vital role in supporting prospective students from around the world by processing application materials, maintaining data integrity, supporting international admissions operations, and providing exceptional service to applicants, families, and school counselors.

This position is ideal for someone who enjoys working in a high-volume, deadline-driven environment, has strong attention to detail, and takes pride in handling sensitive information with accuracy and confidentiality.

Responsibilities:

• Process undergraduate application materials and supporting documents for first-year and transfer applicants

• Review, analyze, enter, and maintain applicant data in admissions systems

• Review transcripts and other educational documents to determine whether materials meet application requirements, verifying the accuracy and completeness of application records and admissions checklists

• Reconcile data discrepancies and support data quality initiatives within admissions systems.

• Maintain the confidentiality and integrity of student records and admissions data

• Assist with administrative processes related to international student enrollment: support review of financial documentation submitted by admitted international students

• Serve as a Designated School Official (DSO) upon completion of required training, managing international student records and supporting compliance with federal immigration regulations

• Communicate with students regarding admissions, enrollment, and financial aid-related questions, resolving routine issues and appropriately escalating complex concerns

• Collaborate with campus partners to support international student enrollment

• Provide guidance on admissions procedures, application requirements, deadlines, and applicant portal navigation, delivering professional, patient, and service-oriented support throughout the admissions cycle

• Support process improvement efforts and help identify data quality issues within admissions systems

Please note: Submission of both a cover letter and resume is required for consideration for this position.

About Unit

The Undergraduate Admissions Office (UAO) provides leadership for prospect management, student recruitment and communication, admissions social media, application processing, the prospective student visit experience, yield strategy and coordination, market research, long-range planning, and admissions volunteer engagement. UAO also directs university-wide enrollment efforts for special populations, including the recruitment, selection, and enrollment of underrepresented students and international students.

What We Need

• Associate's degree and 2-4 years of relevant experience, or an equivalent combination of education and experience

• Exceptional organizational and time management skills

• Professional demeanor, excellent communication skills, both oral and written

• Demonstrated experience working in a high volume/high pressure environment is strongly preferred

• Experience handling sensitive and confidential information with professionalism and discretion

If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't.

• Experience with educational systems and documents, transcripts and working with sensitive and confidential information

• Knowledge of Slate (CRM), PeopleSoft (SIS), SharePoint, Microsoft Office Suite, and Google Docs

Rewards and Benefits

• This position follows a hybrid work arrangement. During the initial onboarding and training period, the successful candidate should expect to work primarily on campus. Following training, a hybrid schedule will be established in partnership with the supervisor and based on operational needs.

Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability.

• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell.

• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell

• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell

• Follow this link to learn more about the Total Rewards of Working at Cornell: Total Rewards | Working at Cornell.

Visa sponsorship is not available for this position.