Healthcare Insurance Account Manager

Aon is looking for a Healthcare Insurance Account Manager (Virtual)

Position Summary

The Healthcare Insurance Account Manager is responsible for the day-to-day management and administration of medical malpractice and healthcare liability insurance programs for healthcare organizations, physician groups, hospitals, healthcare systems, and individual providers. This role serves as the primary client contact for ongoing service needs, policy administration, provider roster management, regulatory compliance, and Patient Compensation Fund (PCF) enrollment activities.

The Account Manager partners closely with clients, brokers, underwriters, program administrators, and insurance carriers to ensure the accurate placement and maintenance of coverage while delivering exceptional client service and strategic program support.

Key Responsibilities:

Client Relationship Management

• Serve as the primary point of contact for assigned healthcare clients.
• Build and maintain strong relationships with healthcare administrators, risk managers, physician leaders, and executive stakeholders.
• Respond to client inquiries regarding coverage, endorsements, enrollment requirements, and policy interpretation.
• Conduct regular client meetings and participate in renewal strategy discussions.

Policy Administration

• Manage the issuance, renewal, and maintenance of medical professional liability insurance policies.
• Review applications, policy documents, endorsements, and binders for accuracy.
• Coordinate policy issuance and delivery with underwriting and operations teams.
• Assist clients with coverage changes and policy modifications throughout the policy term.

Provider Roster Management

• Maintain accurate records of enrolled healthcare providers and entities.
• Process provider additions, terminations, demographic updates, and coverage changes.
• Validate licensure information and eligibility requirements.
• Coordinate provider roster reporting and renewal submissions.

Patient Compensation Fund (PCF) Administration

• Manage enrollment and renewal activities for applicable state Patient Compensation Funds.
• Ensure compliance with state filing requirements and deadlines.
• Calculate and reconcile surcharge payments.
• Coordinate enrollment submissions with regulatory agencies and clients.
• Monitor legislative and regulatory developments impacting PCF participation.

Certificates and Evidence of Coverage

• Issue certificates of insurance (COIs), evidence of coverage documents, and related materials.
• Monitor client requests and ensure timely delivery.
• Maintain certificate compliance and documentation records.

Financial Administration

• Assist with premium billing inquiries and payment tracking.
• Coordinate surcharge and regulatory fee payments associated with applicable state funds.

Compliance and Regulatory Oversight

• Maintain working knowledge of healthcare liability regulations and state-specific professional liability requirements.
• Ensure all enrollments, filings, and documentation comply with applicable laws and regulations.
• Monitor provider licensure and credentialing requirements impacting coverage eligibility.
• Support internal audit and compliance review activities.

Qualifications:

Required

• Must have an active Property & Casualty Producer license.

• 3+ years of insurance account management/producer experience.
• Keen understanding of insurance terminology, policy structures, and underwriting processes.
• Proficiency in Microsoft Office Suite, particularly Excel, Outlook, Word, and Teams.
• Excellent organizational, communication, and client service skills.

Preferred

• Experience with healthcare providers, hospitals, health systems, physician groups, or captive insurance programs.
• Knowledge of Patient Compensation Fund administration and state malpractice compliance requirements.
• Experience working with agency management systems and policy administration platforms.

Core Competencies

• Client Service Excellence
• Relationship Management
• Problem Solving and Analytical Thinking
• Attention to Detail
• Regulatory Compliance
• Project and Time Management
• Collaboration and Teamwork
• Written and Verbal Communication
• Process Improvement Mindset

Success Measures

A successful Healthcare Insurance Account Manager will:

• Maintain high levels of client satisfaction and retention.
• Ensure timely and accurate policy administration.
• Meet all state PCF enrollment deadlines and compliance requirements.
• Manage provider roster changes with a high degree of accuracy.
• Develop trusted relationships with clients and internal partners.
• Contribute to operational efficiency and continuous process improvement initiatives.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com.

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Pay Transparency Laws:

The salary range for this position intended for U.S. applicants is $64,000 to $83,500 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location. The actual salary may vary for applicants in a different geographic location.

This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts,employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

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