RCM Training Specialist

Who We Are

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building. Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare's greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.

Who You Are

You are a collaborative learning and development professional who designs and delivers impactful training that helps clients, partners, and internal teams succeed. As an RCM Training Specialist, you support the development of high-quality training programs, materials, and learning experiences for Revenue Cycle Management applications. You work closely with customers, partners, sales, and leadership to strengthen product knowledge, improve learning outcomes, and drive operational success.

What You'll Do

• Design and implement training programs for clients and partners using a range of delivery methods, including synchronous and asynchronous learning.

• Create and maintain training materials such as user guides, job aids, visual aids, reference guides, and online resources that support effective learning.

• Deliver end-to-end and new release training for Revenue Cycle Management applications, adapting content for different audiences and business needs.

• Facilitate small and large customer and partner training sessions using appropriate instructional methods to promote engagement and knowledge retention.

• Evaluate learner progress through assessments, surveys, metrics, and one-on-one sessions, and communicate insights and feedback to management.

• Identify opportunities to improve training programs and content based on data, learner feedback, and changing business or product needs.

• Record and edit training sessions, e-learning content, product release materials, and company meetings, and upload finished content into the LMS for training use.

• Partner independently and collaboratively with cross-functional stakeholders, including the sales team, to design and deliver engaging learning solutions.

• Update training materials efficiently to reflect changes in policies, procedures, products, and processes.

What You'll Need

• Minimum of 3 years of learning and development experience, including direct experience creating and delivering educational curriculum and content.

• Bachelor's degree or equivalent combination of education and experience required.

• Ability to use experience and independent judgment to plan work and accomplish goals.

• Ability to create and adapt training materials efficiently to reflect policy and procedure changes.

• Advanced proficiency with Microsoft Office Suite, including PowerPoint, SharePoint, Word, Excel, Outlook, and Visio.

• Intermediate proficiency with authoring tools such as Adobe Creative Cloud, Articulate Storyline, and Camtasia Studio.

• Experience using CRM applications such as Salesforce.

• Excellent verbal and written customer service skills, including the ability to assess problems and communicate solutions effectively.

• Strong organizational skills, close attention to detail, and the ability to prioritize work independently while supporting others as needed.

• Demonstrate growth potential and learning agility by staying open to feedback, learning new systems and subject matter, and applying new knowledge to improve training outcomes.

• Demonstrate leadership by influencing cross-functional partners, building strong working relationships, and collaborating effectively through differing perspectives.

• Demonstrate adaptability by adjusting quickly to changing priorities, product updates, and client needs while maintaining focus on results.

• Demonstrate creative thinking by developing practical, engaging learning solutions and improving training experiences through new ideas and approaches.

• Demonstrate analytical skills by interpreting assessment data, survey results, and learner feedback to identify trends and improve program effectiveness.

• Nice to have: Proficient knowledge of Healthcare EDI, including ANSI X12, 835, 837, and 270/271; proficient knowledge of HIPAA transaction code set; and experience using and supporting Software as a Service (SaaS).

Our Shared Commitments

• Maintain compliance with Inovalon's policies, procedures and mission statement;

• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and

• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of Employer.

Work Environment

• This is primarily a computer-based role performed in a remote, hybrid, or office environment. The role requires prolonged periods of computer use and frequent communication and interaction with others, either virtually and/or in person. The role may occasionally require transporting or moving work-related equipment weighing up to 10 pounds, such as a laptop and related materials. Some travel may be required, depending on the needs of the role. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions of the position, consistent with applicable law.

This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions)

If you don't meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles.

By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.

Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.

To review the legal requirements, including all labor law posters, please visit this link

To review the California Consumer Privacy Statement: Disclosures for California Residents, please visit this link

Work Location: If the US position is listed as remote, employees who reside within a 40-mile radius of one of our office locations in Tampa, FL; Canonsburg, PA; or Bowie, MD will follow a hybrid work schedule and are expected to work in the office two days per week (Tuesdays and Wednesdays).