Internship, Program Manager, North America Service Program & Project Management (Winter/Spring 2027)

Consider before submitting an application:

This position is expected to start around January 2027 and continue through the entire Spring term (ending approximately May 2027 or later, if available). We ask for a minimum of 12 weeks, full-time (40 hours/week) and on-site, for most internships. Our internship program is for students who are actively enrolled in an academic program. Recent graduates seeking employment after graduation and not returning to school should apply for full-time positions, not internships.

International Students: If your work authorization is through CPT, please consult your school on your ability to work 40 hours per week before applying. You must be able to work 40 hours per week on-site. Many students will be limited to part-time during the academic year.

We are seeking a motivated Winter Intern to support our Service Programs Team in Customer Experience. The intern will play a key role in projects that improve the service visit experience-analyzing CSAT and operational data, identifying customer pain points, and translating insights into programs the field can execute. This role requires strong analytical skills, attention to detail, and the ability to translate data insights into actionable strategies. The ideal candidate bridges software development thinking and business acumen to drive scalable solutions.

• Analyze CSAT, survey comments, and operational data to identify customer experience drivers and pain points
• Collaborate with service teams to understand frontline constraints and what customers experience during the visit
• Develop SQL/Excel-based models to quantify the impact of CX programs and operational changes on customer outcomes
• Create visualizations and reports to communicate findings to stakeholders
• Collaborate with software/product teams to evaluate or design tools that support advisor workflow and customer communication
• Quantify tradeoffs between operational efficiency and customer experience (wait time, appointment reliability, communication, and CSAT)

• Pursuing a Master's Degree in Business, Data Analytics, Operations Research, or related field
• Prior experience with SQL, Excel, and data analysis tools preferred
• Strong business acumen with the ability to connect data insights to operational goals, paired with a foundational understanding of software development structures
• Excellent problem-solving skills and a proactive approach to challenges
• Strong written and verbal communication skills
• Ability to connect operational tradeoffs to customer outcomes, including wait time, communication, and CSAT

As a full-time Tesla Intern, you will be eligible for:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans. Both have an option with a $0 payroll contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Medical Plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k), Employee Stock Purchase Plans, and other financial benefits
• Company Paid Basic Life, AD&D, and short-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Commuter benefits
• Employee discounts and perks program