New 
Audience Management Contractor
 Spectraforce Technologies | |
 United States, California, Cupertino | |
 Sep 22, 2026 | |
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Job Title: Audience Management Contractor Duration: 6-Month Location: Cupertino, CA(remote) Key Responsibilities Audience Creation & Configuration * Build and maintain standard and bespoke audiences in RPM. * Set up and maintain manual directory groups for complex, nuanced audiences across multiple systems. * Ensure accurate access management to maintain compliance, data privacy, and confidentiality across all systems. Access & Content Management * Set up, manage, and audit Box content structures and user access permissions. * Triage, process, and fulfill access requests across multiple platforms * Maintain traceability by documenting the full inventory of managed groups and where they are deployed. Triage & Support * Manage and monitor the Audience Management Slack channel. * Serve as the first point of contact for day-to-day audience-related inquiries, access issues, and troubleshooting reported by the field and business partners. * Escalate complex technical issues or high-stakes requirements to the Platform Lead or RCC when appropriate. * Ensure requests are resolved in a timely manner to prevent operational delays. Documentation & Process Standardization * Formalize existing, scattered documentation into a consolidated suite of clear instructional guides. * Document data privacy rules, guidelines, and best practices regarding people data and appropriate system use in Retail audience management. * Help design and build standardized audience request intake templates to streamline requests and promote business self-service. Supported Platforms & Systems * Primary Tools: RPM, Client Directory groups, Box, Slack (channels and workflows). * Connected Platforms & Environments: Hello, Learning, Client Events / Retail NSO tenant, Phantom video, The Grove, and emerging AI tools (e.g., Multi-Dev, Milan). Qualifications & Key Skills * Audience & Access Systems Experience: Practical experience administering user access, groups, and audience segmentation across complex, multi-system environments. * Data Privacy & Governance Awareness: Clear understanding of data privacy principles, confidentiality, and governance rules related to managing people data. * Technical Troubleshooting & Triage: Ability to diagnose, investigate, and resolve user access discrepancies, broken audience configurations, and permission issues. * Documentation & Instructional Writing: Demonstrated ability to translate complex technical workflows into structured, easy-to-follow documentation, standard operating procedures (SOPs), and request templates. * Communication & Stakeholder Support: Strong communication skills to support cross-functional marketing and engagement teams, manage support channels, and interface effectively with field teams and technical leads. Key Success Metrics * Timely Execution: Timely response and resolution of all incoming routine audience requests, questions, and access reports. * Documentation Delivery: Delivery of a complete, consolidated documentation suite and standardized request templates before the end of the contract term. * Self-Service Enablement: Measurable reduction in the business's dependency on manual consultations through effective self-service documentation and streamlined request workflows. | |