Multi-Family Housing Coordinator

• People First - Prioritizing others
• Respect - Treating everyone with courtesy and dignity
• Integrity - Serving with honesty and trust
• Deliver - Following through and exceeding expectations
• Excel - Driving innovation and continuous improvement
  
  

• Develops and implements resident engagement activities by coordinating and facilitating on-site meetings, block parties, and information sessions and interacting directly with residents regarding City services.
• Ensures communities maintain minimum housing standards by administering an inspection program, coordinating with Code Compliance staff, conducting inspections, enforcing City codes, and responding to resident complaints.
• Establishes partnerships with local community managers by serving as an information resource, providing technical support, and providing information regarding City services and ordinance requirements.
• Enhances quality of life for residents by developing strategies and policies for addressing common multi-family community issues and identifying and resolving issues related to long-term maintenance.
• Coordinates services across City departments by creating procedures to assist departments in consistent and effective inspection programs and complaint response and collaborating with departments and other agencies to provide on-site services.
• Operates under the City of Allen's core values of People First, Respect, Integrity, Deliver and Excel.

Education and Experience:
Work requires broad knowledge in a general professional or technical field. Education and experience that provide the necessary knowledge and skills may also be considered, but a typical way to qualify is by obtaining:

• a Bachelor's degree in business or a related field and two (2) years of relevant experience, or equivalent.
  
  

• Must possess a valid Texas Class C driver's license.
  
  

• City rules, regulations, policies, and procedures with particular attention to codes and ordinances.
• Project management principles and practices.
• City code of ordinances, Allen Land Development Code, Texas Commission of Environmental Quality (TCEQ) rules and requirements, Texas Health and Safety Code, and International Code Council.
• Modern office practices, procedures, and equipment.
  
  

• Establishing and maintaining working relationships with professional and support staff, vendors, the public, and City employees.
• Reading and understanding City, State and Federal rules and regulations.
• Providing outstanding customer service and conflict resolution.
• Operating a personal computer utilizing a variety of business software.
• Creating, preparing, writing, and proofing reports, presentations, documents, and correspondence.
• Working effectively in a high-pressure environment with changing priorities.
• Effectively communicating in both oral and written format.
  
  

• Frequent walking, standing, bending, or reaching
• Lifting/carrying up to 20-25 lbs
• Moderate hand and arm coordination (typing, handling small tools)
• Adequate vision and hearing to review documents and effectively communicate with staff and the public

This job description does not constitute an employment agreement between the City of Allen and employee and may be revised by the employer as needed.

The City of Allen is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, national origin, sex, religion, age, disability, genetic information, or military status in employment or in the provision of services.

The City of Allen participates in the federal e-Verify program to confirm the employment eligibility of all new hires. All applicants must be legally authorized to work in the United States.