Client Service Director

Are you a visionary leader with a proventrack recordin nurturing client relationships and driving commercial success? Do you excel at leveraging CRM technology and marketing automation to deliver exceptional results? Are you ready to lead a dynamic team, creating a lasting impact on one of our major clients?If so, seize this opportunity to shape the future as a Client Service DirectoratMAP!

As a Client Service Director, your daywill be filled with strategic decision-making, problem-solving, and team leadership.You will lead,manageand grow yourclientworkstream,ensuring that projects are delivered on time, within budget, and to the highest quality standards.You will alsomaintaina close relationship with client stakeholders, acting as their go-to person for any challenges that needsolving.Further, you encourage an environment of growth and optimization within the team, and you are always on the lookout for the next idea, client growth opportunity or process optimization that can increase our efficiency.

More specifically, your tasks include:

• Overseeing the delivery of all workstream-related projects.
• Managing the clientrelationshipdrivingday-to-day contact,ensuringhigh client satisfactionand being a strategic partner to the client.
• Financial managementof the account, including scoping, preparing, and reviewing revenue and profitability reports.
• Leading the team, whichmay consist of Account Directors, Senior Project Managers, and Project Managers.
• Driving cross-functionalcollaborationsvarious teams, for example tech, data, creative and Strategy teams.

Continuouslyoptimizingways of working and driving process improvements.

In this role, you will work closely with a variety of internal and external stakeholders. Internally, you will report to the Client Partner and work in partnership with the Program Director. You will also collaborate with the financeteamand the Specialist Department team leads. Externally, you will interact regularly withclientstakeholders, acting as their main point of contact and trusted advisor.

The ideal candidate for this role is a strategic thinker with a deep understanding of CRM loyalty and marketing technology. You have excellent leadership skills and a proven ability to manage large complex programs. You are highly organized, able to balance multiple priorities, and remain calm under pressure. You are a great communicator, able to present complex information in a clear and understandable manner. You are also a strong relationship builder, comfortable working with a diverse range of stakeholders in a multicultural environment.

In addition, you have:

• A strongtrack recordin Client Service roleswithindigital agencies, with at least 5 years in a senior leadership position.
• Deep understanding of CRM technologysuch as Salesforce Marketing Cloud and/orAdobe.Experience with strategic management and implementation of IT projects within CRM and/or marketing automation.
• Proventrack recordofmanaging large scale projects.
• Extensive experience with people management, and the knowledge and skills to lead a team with varying experienceand seniority anddifferent culturalbackgrounds.
• Strong financial acumen and ability to manage budgets effectively.
• Excellent communication skills and the ability to present complex information clearly and effectively.
• Resilience and the ability to handledifficult situationswith grace and professionalism.
• Willingness to travel as needed.

MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

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