TRIO SSSP Retention Specialist - 141368

Reporting to the TRIO SSS Director, this position is responsible for a broad range of programmatic support in the administration and delivery of services designed to increase the retention and graduate school admission rates for TRIO Student Support Services (SSS) participants. Works with the TRIO team to coordinate and support the design, delivery, advising, counseling, and administration of skill development and academic support services through workshops, seminars, and tutoring.

The TRIO SSS Retention Specialist develops and prepares materials for training, meetings, events, workshops, and outreach - including programs and presentations for campus partners and the community. Serves as a primary point of contact for TRIO SSS students, building supportive relationships and connecting students to campus resources - including academic advising, counseling, financial aid, study management, and tutoring - to enhance academic success.

The Retention Specialist collaborates with the TRIO SSS Director and campus partners to develop comprehensive academic intervention strategies, providing intentional support to students who are currently enrolled, no longer enrolled, or on academic notice or dismissal. Works with the Academic Success and Retention Manager in OASIS to identify and implement support strategies for students experiencing academic challenges. Conducts ongoing reviews of student data within each cohort to identify trends affecting academic progress and retention, and develops intrusive, solution-centered outreach strategies to address them. Works collaboratively with the colleges - including the Deans of Academic Advising - to provide academic counseling and guidance on university policies, procedures, and graduation requirements, applying a problem-solving rather than prescriptive approach to support retention, close the achievement gap, and promote degree completion.

The Retention Specialist assists in the application review of incoming TRIO SSS participants and supports the recruitment, training, and supervision of student staff, providing guidance and mentorship on their academic and socio-cultural needs. Also participates in TRIO SSS marketing, social media, and online presence; establishes and maintains liaisons with campus resource centers and academic departments; and serves on committees, special projects, and related assignments as appointed by the TRIO SSS Director.

• Knowledge of the theories and practice of counseling, learning, human and career development.

• Graduation from college with major coursework in Sociology, Education, Ethnic Studies, or a related field

• Knowledge of personal growth and development areas, including critical thinking, effective communication, self-appraisal, self-esteem, clarification of values, appropriate career choices, and leadership.

• Verified skill in the development, implementation and evaluation of educational, cultural, and social programs in a higher education environment that reflect the needs of a diverse student population.

• Knowledge of the methodologies used to enhance student achievement.

• Knowledge of theories and principles of higher education and student development with ability to interpret and implement policies and procedures.

• Knowledge of trends and issues facing low-income and first-generation college, underrepresented, disadvantaged, physically challenged, and under prepared students in higher education.

• Proven skill using effective pedagogical strategies for designing, planning, and implementing academic support programs for first-generation, low-income, multicultural, and other non-traditional college students.

• Knowledge and experience in analyzing problems and identifying solutions for problem-solving; skills and experience in developing and administering programs.

• Solid analytical skills for identifying areas for improvement and developing innovative solutions. Ability to recognize problems, conflicts or impact to others, research options, present alternatives, implement solutions and follow through to ensure goals are met.

• Familiarity with research methodologies and research designs.

• Demonstrated ability to keep accurate records, compile and analyze data for program effectiveness and assessment. Prepare summary, statistical reports, and instructional materials with attention to detail and accuracy.

• Knowledge of University, college, and major requirements, policies and procedures, including policies on handling student records and confidential documents.

• Demonstrated experience in event planning, coordination, and execution. Proven ability to deliver workshops and present concepts effectively to diverse audiences.

• Excellent collaboration skills to effectively work with cross-sectional teams on campus in order to develop and deliver services.

• Strong organizational skills with the ability to set priorities, multi-task and meet deadlines and goals. Aptitude to work independently, with minimal direction, in a fast-paced environment with frequent interruptions and changing priorities.

• Microsoft Office (Word, Excel, Access, PowerPoint), Outlook, Adobe, internet browsers, and databases.

PREFERRED

• Knowledge of OASIS programs and services. Familiarity with UCSD administrative, organizational, functional structure, policies and procedures, campus departments and their activities.

• Excellent oral and written communication skills, including tact, diplomacy, and discretion. Ability to maintain a calm, professional demeanor while engaging with individuals and groups across all levels of the university, including those from diverse socioeconomic and cultural backgrounds.

• Job offer is contingent upon satisfactory clearance based on Background Check results.

• Evening and weekend work may be required in support of programs and events.

• Duties may require direct contact with children (defined as individuals under the age of 18).

• This position is designated as a mandated reporter of known or suspected child abuse or neglect under the California Child Abuse and Neglect Reporting Act (CANRA).