Payment Services Support II - Wires (HYBRID)

Description

The Payment Services Support II role supports the delivery of payment and money movement services that help meet the financial and cash-flow needs of members. This role performs a variety of operational, service, and transaction-related activities while ensuring accuracy, timeliness, and adherence to established procedures. The position contributes to the efficient execution of payment services and helps maintain a high-quality member experience.

Here's what you can expect from the job and what you need to be successful:

What You'll Do:

• Processes and supports a variety of payment transactions, including deposits, transfers, remittances, account-to-account payments, peer-to-peer payments, business payments, and other money movement activities.
• Reviews payment requests and supporting information to ensure transactions are completed accurately, timely, and in accordance with established operational procedures and service standards.
• Assists with clearing, settlement, reconciliation, reporting, and other activities that support the successful movement of funds.
• Responds to internal and external inquiries related to payment services, transaction status, account activity, and service requests, providing timely and professional support.
• Researches and resolves routine transaction discrepancies, exceptions, and service issues, escalating more complex matters when appropriate.
• Maintains accurate records, documentation, and system updates to support operational effectiveness, audit readiness, and regulatory requirements.
• Monitors daily processing activities to identify errors, unusual activity, or service concerns and takes appropriate action within established guidelines.
• Collaborates with business partners and support teams to ensure payment services are delivered efficiently and meet member and organizational expectations.
• Participates in process improvement efforts by identifying opportunities to enhance service quality, operational efficiency, or the overall payment experience.
• Remains current on payment products, operational procedures, regulatory requirements, and organizational policies that impact payment services.

Essential Skills:

• Required Education: High school diploma and/or specialized certification
• Required Experience: 1+ years of relevant experience
• Basic understanding of payment processing, deposits, funds transfers, and related operational activities.
• Ability to accurately process transactions while maintaining attention to detail and quality standards.
• Strong problem-solving and analytical skills with the ability to research issues and identify appropriate resolutions.
• Effective verbal and written communication skills with a commitment to providing excellent service.
• Ability to follow established procedures while exercising sound judgment when handling non-routine situations.
• Proficiency with business systems, payment platforms, and standard office software.
• Ability to manage multiple priorities, meet deadlines, and work effectively in a team-oriented environment.
• Certification/License:N/A
• Minimum Education:High School Diploma with some post-secondary education preferred

Location: Hillsboro, OR 97124

Target Compensation: $20.50 - $27.16 + annual bonus

Schedule:Monday - Friday | Full-Time (Hybrid)