Sr. Channel Planning & Programs Manager
T-MOBILE USA, Inc. | |
$107200.00-$193300.00
| |
life insurance, vision insurance, flexible benefit account, paid time off, paid holidays, tuition assistance, 401(k)
| |
United States, Texas, Frisco | |
3560 Dallas Parkway (Show on map) | |
Sep 30, 2026 | |
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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job OverviewThis role is essential for aligning Customer Experiences improvements with business strategy to drive desired behaviors and outcomes. This role manages the design and implementation of Customer Experience improvments, CX performance, and channel programs. It differentiates by integrating cross-functional collaboration with leadership, operations, finance, and human resources to ensure cohesive execution. Success is measured by effective improvements in Customer Onboarding experience, Interactive Analysis, NPS, customer sentiment, operational excellence, and alignment with strategic business goals. The work impacts organizational performance by enabling clear communication and execution of initiatives across field and headquarters teams. Job Responsibilities:
Education and Work Experience:
Knowledge, Skills and Abilities:
Travel: Travel Required (Yes/No): No DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Total Target Cash Earnings Opportunity: $128,640 - $231,960 National Base Pay Range: $107,200 - $193,300 The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results. The base pay range reflects the compensation component of this opportunity. The candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, click here.At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary. | |
$107200.00-$193300.00
life insurance, vision insurance, flexible benefit account, paid time off, paid holidays, tuition assistance, 401(k)
Sep 30, 2026