Sr Workflow Automation Spec

HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K-12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students' potential and extend teachers' capabilities.

HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com

Sr. Workflow Automation Specialist

Remote (this job may be performed in any state in the U.S.)

What You'll Do:

The Sr. Workflow Automation Specialist designs, builds, modernizes, and supports automation solutionsthat improve efficiency, reliability, scalability, and the customer and employee experience. This is ahands-on senior role for a self-directed problem solver who can balance reliable day-to-day productionsupport with proactively identifying and delivering new ways to improve how CX operates.

• Automation Development & Modernization: Lead the design, development, testing,deployment, and maintenance of workflow automations and integrations. Modernize existingAutomation Anywhere solutions by migrating, redesigning, and optimizing workflows in PowerAutomate to improve reliability, maintainability, and scalability. Work across platforms such asSalesforce, Smartsheet, Jira, and other business systems, using APIs and integrations to connectsystems and streamline end-to-end processes.
• Automation Discovery & Continuous Improvement: Proactively partner across CX tounderstand business processes, identify opportunities to simplify or automate work, assesspotential solutions, and build a pipeline of high-value automation opportunities. Lead initiativesfrom discovery through implementation and measure resulting business impact. Use AI toolssuch as Copilot, ChatGPT, and Codex to accelerate discovery, solution design, development,testing, documentation, and problem-solving where appropriate.
• Production Support & Reliability: Monitor production automations and support channels,troubleshoot issues across workflows, data, integrations, and dependencies, and respond totime-sensitive requests. Own issues through resolution and proactively communicate incidents,impact, status, workarounds, risks, and resolution to stakeholders.
• Delivery & Operational Ownership: Independently manage multiple initiatives, milestones, and priorities; surface blockers and risks early; and validate solutions through prototypes, demonstrations, testing, and iterative delivery. Document processes, solutions, dependencies, support procedures, and known issues so automations can be effectively maintained and supported by others. Establish repeatable standards for testing, monitoring, support, and continuous improvement.
• Data & Insights Enablement: Support operational reporting and data workflows, including datapreparation, validation, recurring reporting, and dashboard inputs, in partnership with theCustomer Data & Insights Director and other data partners.

What You'll Need

• Bachelor's degree or equivalent combination of education and relevant experience.
• 5+ years of experience in workflow automation, robotic process automation (RPA), process improvement, business systems, or a related field.
• Hands-on experience designing, developing, and supporting production automations, includingtesting, deployment, monitoring, troubleshooting, and ongoing optimization.
• Strong consultative and process-discovery skills, with the ability to understand how work isperformed today, identify pain points and downstream impacts, and translate complex businessneeds into practical future-state solutions.
• Experience with Microsoft Power Automate and/or comparable enterprise automationplatforms; experience modernizing legacy RPA solutions is preferred.
• Experience working across multiple business and technology platforms, such as Salesforce,Smartsheet, Jira, Microsoft Power Platform, and related systems, with an understanding ofAPIs, integrations, workflow design, and data dependencies.
• Demonstrated ability to lead cross-functional automation initiatives, influence stakeholdersand drive work from discovery through implementation and measurable outcomes.
• Strong organizational and project-management skills, with the ability to manage multiplepriorities independently, follow through on commitments, and proactively communicateprogress, risks, issues, and changing timelines.
• Comfortable using AI and emerging technologies, including tools such as Copilot, ChatGPT, andCodex, to improve speed, quality, automation design, and problem-solving.
• Demonstrated curiosity, initiative, and learning agility, with a track record of learning newtechnologies, questioning existing processes, identifying opportunities without waiting fordirection, and determining the best technology or approach for a business problem.
• Excellent communication and relationship-building skills, with the ability to work effectively withoperational teams, Product Owners, engineering, IT, data partners, and senior stakeholders.

Physical Requirements:

* Might be in a stationary position for a considerable time (sitting and/or standing)

* Constantly operate a computer

* Must be able to collaborate with colleagues via face to face, conference calls, and onlinemeetings

HMH is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, family status, marital status, pregnancy, gender identity, ethnic/national origin, ancestry, age, disability, military status, genetic predisposition, citizenship status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran, other covered veteran, or any other characteristic protected by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. We actively participate in E-Verify.