Enterprise Site Support Analyst

About Us

Founded in 1882, Matson (NYSE: MATX) is a leading provider of ocean transportation and logistics services. Matson provides a vital lifeline of ocean freight transportation services to the domestic, non-contiguous economies of Hawaii, Alaska, and Guam, and to other island economies in Micronesia. Matson also operates premium, expedited services from China to Long Beach, California, which includes cargo from other Asia origins, provides services to Okinawa, Japan and the South Pacific, and operates an international export service from Alaska to Asia.

Matson Logistics extends the geographic reach of Matson's transportation network throughout North America and Asia. Its integrated logistics services include rail intermodal, highway brokerage, warehousing, freight consolidation, supply chain management, and freight forwarding to Alaska.

Matson is honored to be certified as a Great Place to Work. Learn more at www.matson.com.

About the Role

TheEnterprise Site Support Analystis a member of the Enterprise Site Support (ESS) team within IT Operations. The incumbent will interact with all levels of users in the company, including senior executives. He or she performs troubleshooting duties on hardware, software, and data network problems for individual users; installs, repairs, and provides preventive maintenance of personal computer and related systems; completes required logs and reports of maintenance activities; provides training and technical assistance to users on hardware and software applications; performs hardware and software moves, adds, and changes; learns LAN design and configuration concepts and participates in the analysis and resolution of network problems and malfunctions; participates in the design, testing, implementation, and maintenance of PC/LAN systems. He or she must have the ability to work well under pressure in a rapidly changing environment with some supervision and guidance from the supervisor. He or she is responsible for adhering to Matson's IT site standards and would participate in incorporating industry best practices into site support operations.

What you'll do:

• Support site equipment such as, but not limited to, Local Area Networks, voice and data communications, site hardware and software and site infrastructure.
• Directly or indirectly assist other groups in IT services to help them complete their specific tasks.
• Maintain high levels of internal customer satisfaction with utmost respect and dedication.
• Meet or exceed mutually established key objectives.
• Maintain high levels of standards in interpersonal skills such as verbal and written communications.
• Maintain high level of technical skills and strive to expand on technical knowledge through self-education or company provided education.
• Follow and enforce IT corporate standards and policies.

You have these skills:

• Experience in setup, configuration, troubleshooting of desktop hardware and software (Windows is required)
• Experience with Windows desktops and laptops in a networked environment.
• Basic knowledge of AI and generative AI technologies, tools, and applications.
• Knowledge of Microsoft Office 365, cloud-based applications; ex., OneDrive, SharePoint, etc.
• Knowledge of TCP/IP networking, and related network services (i.e., DNS, SMTP, DHCP, etc.).
• Knowledge of Active Directory concepts and support.
• Experience supporting a variety of Wi-Fi-enabled devices.
• Experience supporting remote users and able to work effectively in a high-stress, fast-paced environment.
• Excellent problem solving and communications skills, especially over the telephone.
• Good interpersonal skills, highly energetic and attention to customer service.
• Must have at least three to five years of experience support local area networks, preferably Windows NOS and high-performance servers.
• Must have at least three to five years of experience with various desktop operating systems, Microsoft Office 365 under. Windows 11 experience is a plus.
• Must have at least three to five years' experience supporting mobile devices in a global environment with at least two of the following operating environments: iOS or Google Android.
• Strong understanding and experience of mobility software applications and support of those applications: AirWatch is a plus.
• Experience must include network support and backup/recovery disciplines.
• Three or more years of technologies experience, messaging and hosted value-added services for, web and/or cloud services including exposure to Exchange, SharePoint, OneDrive, Teams, AV, Office365, and Active Directory.

And these qualifications:

• Bachelor's degree from four-year college or university or equivalent experience is desirable.
• Experience working in a structured, process-driven environment.
• Experience supporting IT hardware and software.
• Possess a driver's license.
• Must have or be able to obtain a TWIC card.
• As needed, must be able to work flexible hours when required to accomplish tasks during non-business hours to reduce impact to the 24/7 terminal operations.
• Experience supporting a campus environment with geographically dispersed locations.
• Experience with iOS devices in a networked environment.
• Experience with desktop and laptop support.

Extra credit if you have:

• Understanding of wireless technologies is preferred.
• Previous experience supporting and maintaining data communications equipment in the following environments LANs/WANs/Wireless, network switches, and mobility products such as VNC and VPN is desirable.
• Previous experience working in a technical support role, especially with heavy user interaction, is highly desirable.
• Previous experience with Avaya Systems, and Ring Central preferred, or any other telephony equipment is a plus.

The annual salary range is posted for this position in California. The salary offered will depend upon qualifications and other operational considerations.

At Matson, we're looking for people to build a unified team to maintain our values of trust, integrity, and reliability. We welcome people who think rigorously and thoughtfully challenge assumptions.

#MI

Matson is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, AIDS/HIV status, gender identity, gender expression, veteran status, genetic information, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including, but not limited to, the San Francisco and Los Angeles Fair Chance Ordinances.
View our applicant privacy statement: https://www.matson.com/media/Applicant_Privacy_Statement.pdf.