Digital Support Specialist I

Charter Communications
United States, South Carolina, Fort Mill
Oct 05, 2026
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you excited about helping people with their digital interactions? Join our team as a Digital Support Specialist, where you'll enhance sales by efficiently handling orders and customer inquiries. You'll collaborate across departments to promote our products and services, adhering to company policies to support growth through exceptional service. What our Digital Support Specialist Enjoy Most About the Role Employing sales strategies to enhance product and service offerings and sharing successful techniques with colleagues. Contributing to the enhancement of customer satisfaction and retention. Processing orders for cable, internet, voice, and mobile services efficiently with new customers and partners. Addressing order issues across various vendors to optimize the delivery of our digital products. Working Conditions Office environment with variable hours; may include weekends, holidays, and split days off. Required Qualifications Education High School Diploma or Equivalent Experience +2 years of experience in sales or customer service. Skills & Abilities Fluent in English, with strong reading, writing, and speaking skills. Excellent organizational and multitasking capabilities. Ability to work both independently and collaboratively. Effective problem resolution skills for customer complaints. Demonstrate sound judgment in job performance. Prioritize tasks efficiently. Comfortable with prolonged periods of sitting and handling numerous calls. Proficient in computer usage and various software applications Preferred Qualifications Experience with consultative sales techniques, including needs analysis and closing. Strong problem-solving skills and ability to thrive in fast-paced settings. Effective communication skills to understand caller needs and provide solutions. Familiarity with cable/telephony products and services. Knowledge of Cable, Internet, Voice, and Mobile industries. Understanding of product information, packaging, pricing, and promotions. #LI-AO1 CSU102 2026-83727 CSU102 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you'll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet, Mobile, TV and Voice products. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.