Manager, Network Engineering

What We Provide

• Referral bonus opportunities
• Generous paid time off (PTO), starting at 30 days of paid time offand 9 company holidays
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
• Employer-matched retirement saving funds
• Personal and financial wellness programs
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
• Generous tuition reimbursement for qualifying degrees
• Opportunities for professional growth and career advancement
• Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities

What You Will Do:

• Manages the design, implementation, administration, and support of network infrastructure across VNS Health locations, cloud environments, and remote connectivity services.
• Oversees network engineering and operational support activities, including routing, switching, wireless, firewalls, VPN, SD-WAN, network segmentation, and network access services.
• Manages day-to-day network operations, troubleshooting, incident response, service requests, and escalations to ensure stable and reliable connectivity for users, sites, applications, and business operations.
• Supports network capacity planning, performance optimization, lifecycle planning, and technology modernization efforts.
• Partners with internal teams and external vendors to support network changes, upgrades, implementations, and infrastructure improvement initiatives.
• Manages network security services, including firewall policies, VPN connectivity, network access controls, segmentation, traffic inspection, and related security standards.
• Oversees AWS and Azure network connectivity and firewall technologies, including FortiGate, Cisco, Arista wireless, Azure vNet, AWS VPC, and related cloud network services.
• Ensures network access controls, including 802.1x and related authentication services, are implemented, maintained, and aligned with security and compliance expectations.
• Partners with Information Security, Cloud, Endpoint, and Infrastructure teams to support secure connectivity, least-privilege access, and risk reduction across the network environment.
• Supports the development and maintenance of network security standards, approved connectivity patterns, and documented network access processes.
• Leads network readiness and support for VNS Health sites, regional offices, office moves, new locations, and return-to-office initiatives.
• Oversees site connectivity, ISP circuits, cabling, network hardware, wireless access points, and network equipment lifecycle activities.
• Coordinates network support for business-critical site services, including AV systems, printers, conference room technology, and other endpoint-dependent services.
• Maintains network hardware inventory, circuit information, site connectivity documentation, and network service dependencies.
• Partners with Service Delivery, Telecom, Facilities, vendors, and business stakeholders to ensure site network services are delivered effectively and issues are resolved in a timely manner.
• Develops and maintains network documentation, including network diagrams, IP address inventories, subnet information, firewall and routing standards, circuit documentation, and configuration standards.
• Establishes and improves network monitoring, alerting, reporting, and operational visibility across network services.
• Defines and maintains operational runbooks, troubleshooting procedures, escalation paths, and support documentation for network operations.
• Reviews recurring incidents, service interruptions, and performance issues to identify root causes and support corrective actions.
• Supports operational maturity efforts by improving documentation, monitoring, change quality, capacity planning, and service ownership.
• Manages operational relationships with network vendors and support partners, including escalation coordination, service delivery follow-up, and technical issue resolution.
• Coordinates vendor-supported network services and ensures vendor work aligns with VNS Health standards, operational requirements, and project timelines.
• Partners with Infrastructure Business Operations, Procurement, and leadership on vendor performance input, renewal planning, cost considerations, and service improvement opportunities.
• Ensures vendor activities, network changes, and support engagements are documented, communicated, and aligned with change management processes.
• Leads, coaches, and develops network engineering and network operations team members responsible for connectivity, network infrastructure, site support, and network reliability.
• Assigns work, sets priorities, monitors progress, and ensures the quality and consistency of network engineering and operational deliverables.
• Builds team capability through coaching, mentoring, knowledge sharing, documentation, cross-training, and performance feedback.
• Supports workforce planning, skills development, operational coverage planning, and continuous improvement of network support practices.
• Participates in special projects and performs other duties as assigned.

Education:
Bachelor's degree in information technology, Computer Science, Network Engineering, Information Systems, Engineering, or a related field required

Work Experience:

• Minimum five years of experience in network engineering, network operations, network administration, infrastructure engineering, or enterprise connectivity services required
• Minimum two years of management, supervisory, team lead, or technical leadership experience required
• Experience supporting network environments, including routing, switching, wireless, firewalls, VPN, SD-WAN, network access control, and site connectivity required
• Experience supporting cloud network services and connectivity in AWS, Azure, or similar cloud environments required
• Experience managing vendor-supported network services and coordinating technical escalations with external providers required
• Experience coordinating network support for office moves, new site deployments, regional locations, AV systems, printers, and other site-based technology services required
• Experience managing network security services, including firewall policies, segmentation, VPN access, 802.1x, and traffic inspection required
• Experience developing network diagrams, configuration standards, operational runbooks, IP address documentation, circuit inventory, and network support procedures required
• Strong troubleshooting, analytical, documentation, communication, vendor coordination, stakeholder management, and leadership skills required
• Experience with FortiGate, Azure vNet, AWS VPC, Azure Firewall, wireless network platforms, VPN technologies, ISP circuits, and enterprise monitoring tools preferred
• Experience with Microsoft identity and cloud technologies, including Active Directory, Microsoft Entra ID, Exchange Online, Microsoft 365, and related services preferred
• Experience in healthcare, field workforce environments, contact center environments, or highly distributed enterprise networks preferred