Order Administration Supervisor (SSO Division - Location: Irvine, CA)

Org Marketing Statement

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges. At Parker, our team members belong, matter and make a difference.

Services & Support Operations Division

The Services and Support Operations (SSO) is a global leader of integrated MRO services and support. We are renowned for our exceptional customer service and expertise at every stage of the aircraft lifecycle, providing innovative OEM-quality service solutions across a comprehensive portfolio. We are proud to serve airlines/ business jet operators, the military, airframe/ engine manufacturers, as well as independent service centers. With our extensive network of service teams worldwide, MRO facilities, proprietary predictive modeling, and advanced systems, we offer 24/7 operational and technical support wherever it's needed.

Order Administration Supervisor (SSO Division - Location: Irvine, CA)

Position Summary

The Order Administration Supervisor/Lead supports and develops the Order Management Specialist/Admin Specialist team within Services and Support Operations (SSO), ensuring the quality, timeliness, accuracy, and compliance of the order management function. This role advocates for the team's continuous improvement, coordinates daily workload and priorities, and serves as an escalation point for complex order, customer, and process issues, while directly supporting the Military aftermarket team's order processing, customer support, and administrative needs.

Has Direct Reports: Yes - supervises/leads Order Management Specialists.

Supervisory/lead responsibility includes, but is not limited to, training and developing team members, assigning and balancing workload, coaching and counseling employees, monitoring performance against objectives, and identifying process or compliance issues for corrective action. This role interacts regularly with internal teams - including military business teams, contracts, pricing, finance and division operations - as well as with customers and outside contacts.

Essential Functions:

• Supervise and direct the daily work activity of Order Management Specialists/Admin Specialists; distribute and balance workload appropriately across the team.

• Coach, train, and develop team members; support onboarding and cross-training to build depth and consistency in order management practices.

• Oversee the processing and management of customer orders, ensuring accuracy and timely fulfillment in accordance with Customer Service Administrators' flow-down instructions and terms and conditions of purchase orders/maintenance agreements.

• Serve as an escalation point of contact for customers and internal teams to resolve complex order status inquiries and order-related challenges.

• Collaborate with internal teams - military business teams, contracts, pricing, finance and division operations - to address order-related challenges, prioritize requests, and commit to reasonable production and/or provisioning lead-times.

• Review and approve the release of repairs to production upon customer approval, ensuring work orders are submitted to the scheduler and sales orders are updated accurately.

• Manage and monitor customer portals across the team, including purchase order downloads, status updates, and expedite requests.

• Compile, analyze, and review data and reports using mathematical calculations to support broader reporting and project needs; ensure inquiries into specific problems (e.g., delays) are resolved and objectives are being met.

• Communicate potentially negative situations to management in a constructive, solutions-oriented manner.

• Ensure the team reviews and highlights action items in incoming correspondence, attaches relevant files/information, and drafts timely, accurate responses for review and signature.

• Maintain and audit accurate records of orders, invoices, and pertinent information across the team to ensure compliance with company policies and industry regulations.

• Support and oversee administrative functions such as data entry, reporting, and document organization.

• Ensure team compliance with relevant Aerospace, Government, and Company policies; conduct periodic reviews/audits of team output.

• Identify and champion continuous improvement opportunities within order management processes to reduce cycle time and improve accuracy. Develop and maintain standard work across processes.

Qualifications:

• Minimum of five years of experience in order management, customer service, or administrative support, preferably in aerospace or manufacturing, including prior lead or supervisory experience.

• Strong proficiency in ERP systems and Microsoft Office suite.

• Excellent organizational and leadership skills, with the ability to manage multiple priorities across a team.

• Detail-oriented with a strong focus on accuracy, efficiency, and process compliance.

• Bachelor's degree in business or a related field preferred.

• Working knowledge of R-Card, MSS (Parker proprietary MRP system), and WAWF knowledge preferred.

• Experience with customer forms and systems preferred - DD1149, 2410, 2408, CAVS, etc.

• Demonstrated effective verbal, written, and interpersonal communication skills, with the ability to coach and develop others.

• Ability to work effectively with others and lead a participative team.

• Ability to navigate customer portals, retrieving orders, updating portals with Parker promise dates, and managing portal backlog accuracy, including delivery dates, quantities, and price.

• Excellent Microsoft Excel skills, including Formula, Vlookup, and Pivot Table.

• Demonstrated leadership abilities and proficient computer skills; must have the ability to effectively work with people at various levels of the organization.

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements. Must be a US Citizen.

Drug-Free Workplace

In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.

Conditions of Employment

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.

Pay, Benefits, Work Schedule

Competitive Compensation

• Pay Range: $70890 to $117300 annually
• Participation in Annual Incentive Program

Benefit & Retirement Plans

Parker offers competitive benefit programs, including:

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
• Career development and tuition reimbursement.
• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• Paid Time Off and Company-Paid Holidays.
  

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission