Customer Care and Recovery Associate

Charter Communications
United States, Ohio, Columbus
Oct 09, 2026
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Do you excel at building rapport over the phone and turning challenging conversations into positive outcomes? At Spectrum, you'll connect with customers to resolve overdue accounts, using your communication and problem-solving skills to help minimize bad debt. Your work will directly support Spectrum's commitment to providing exceptional service and financial stability. *This is an on-site position in Columbus, Ohio 43215* Start date is December 7, 2026 How You'll Make an Impact Contact customers by phone to resolve and collect on accounts overdue between 42 and 49 days Research account details and investigate debt situations to ensure accurate resolution Maintain up-to-date knowledge of federal, state and local regulations along with internal policies Respond to incoming customer inquiries regarding unpaid debt and offer clear information Demonstrate professionalism and friendliness during every customer interaction Take decisive action based on transaction characteristics to facilitate effective debt collection Solid understanding of basic accounting, bookkeeping, mathematics and general office procedures Detail oriented with strong verbal, written and interpersonal communication abilities Capable of exercising sound judgment in billing disputes Skilled in negotiation and influencing outcomes Able to resolve difficult and escalated issues effectively Strong problem-solving skills for variable situations Ability to work independently with minimal supervision Capable of interpreting instructions in written, oral, diagram or schedule form Consistent and punctual attendance Support additional business needs as assigned to help achieve team goals What You'll Bring to Spectrum Required Qualifications Education High School diploma or General Education Degree (GED) Preferred Qualifications Experience 0-2 years of related work experience or training in collections, accounting or customer service Skills Skilled in using telephone systems Bi-lingual abilities preferred but not required Proficient with Microsoft Excel and Office #LI-TR1 CCO203 2026-84069 CCO203 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. The base pay for this position generally is between $18.00 and $27.06. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. In addition, this position has a commission earnings target starting at $12,000. Get to Know Us Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you'll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet, Mobile, TV and Voice products. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.