Investment Operational Manager

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Position Summary

The Operations Manager is responsible for overseeing operational support functions for Old National Wealth Advisors, ensuring efficient advisor and client account administration, escalation management, and platform support. This role serves as a key operational resource for advisors and leadership by managing account maintenance, representative onboarding activities, technology access, money movement issues, complex client account matters, and operational risk resolution. The Operations Manager drives operational excellence, supports asset growth initiatives, and enhances the overall advisor and client experience through timely execution and problem resolution.

This position directly supports financial advisors operating through LPL Financial and requires a strong understanding of broker-dealer operations, advisor support, and wealth management administration. The ideal candidate will have prior experience supporting financial advisors in a broker-dealer, registered investment advisor (RIA), wealth management, or investment services environment.

Salary Range

The salary range for this position is $63,600 - $203,000 per year. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.

Key Accountabilities

Key Accountability 1: Advisor and Account Operations Support

Generate and maintain representative codes and ID's

• Facilitate advisor transitions, account changes, and book reassignments

• Submit and manage technology and platform access requests

• Support advisor onboarding and operational readiness

• Process and Coordinate networking and direct business requests
• Serve as a primary operational partner to financial advisors, assisting with account servicing, platform navigation, and broker-dealer operational processes
• Provide guidance and support on advisory and brokerage account administration, ensuring requests are processed accurately and efficiently

Key Accountability 2: Client Account and Escalation Management

• Mange collateralized accounts, including pledge additions and removals

• Resolve money movement, deposit, and account servicing issues

• Serve as a primary escalation point for operational matters involving LPL Financial

• Oversee and resolve NIGO items to ensure efficient processing

• Handle sensitive and complex account situations, including estates, death claims, divorce settlements and other special circumstances
• Partner with advisors, assistants, and LPL Financial service teams to resolve complex operational issues impacting clients.

Key Accountability 3: Operational Excellence and Business Growth Support

• Identify and implement operational efficiencies to support advisor growth and increasing AUM

• Provide specialized support for high-priority advisor and client matters

• Serve as back-up support for trading and investment operations as needed

• Mitigate operational risk through process monitoring, issue resolution and adherence to procedures

• Collaborate with leadership to improve service quality and scalability across the wealth platform
• Partnering with Wealth leaders on identifying best practices and improve workflows to support the advisory business.

Key Competencies for Position

• Promotes Change - Seeks to understand and embrace change. Actively seeks, information to understand the rationale, implications and impact for changes. Remains agile by quickly modifying daily behavior, leveraging resources, and trying new approaches to effectively embrace change. Willing to act quickly, learn and adjust as needed. Identifies and recommends changes to leadership to improve performance.

• Strategy in Action - Build your strategic mindset capability. Breaks down larger goals into smaller achievable goals and communicates how they are contributing to the broader goal. Actively seeks to understand factors and trends that may influence role. Anticipates risk and develop contingency plans to manage risks. Identified opportunities for improvement and seeks insights from other sources to generate potential solutions. Aligns activities to meet individual, team and organizational goals.

• Compelling Communication - Openly and effectively communicates with others. Effectively and transparently shares information and ideas with others. Tailors the delivery of communication in a way that engages the audience and that is easy to understand and retain. Unites others towards common goal. Asks for others' opinions and ideas and listens actively to gain their support when clarifying expectations, agreeing on a solution and checking for satisfaction.

• Makes Decisions & Solves Problems - Seeks deeper understanding and takes action. Takes ownership of the problem while collaborating with others on a resolution with an appropriate level of urgency. Collaborates and seeks to understands the root causes of problems. Evaluates the implications of new information or events and recommends solutions using decisions that are sound based on what is known at the time. Takes action that is consistent with available facts, constraints and probable consequences.

• Delights Clients - Continuously seeks and applies knowledge leading to a best-in-class client experience. Passionately serves internal/external clients with excellence. Maintains a growth mindset staying current with developments and trends in areas of expertise influencing client satisfaction both internally and externally. Understands data, metrics and/or financial information, and how they tie to client satisfaction and business outcomes related to position, client and/or team. Nurtures client relationships by listening, prioritizing, and acting responsibly to meet client needs, mitigate risk and add shareholder value.

• Leads Inclusively - Seeks awareness of various cultures, backgrounds and perspectives while exploring your own natural biases. Seeks divers information with curiosity and humility to learn more about people from other cultures and backgrounds including impacts on norms, behaviors and expectations (e.g. social norms, decision-making approaches, and preferences). Advocates for diverse perspectives. Continually examines own biases and behaviors to avoid stereotypical responses.

Qualifications and Education Requirements

Required Experience:

• 2-5+ years of experience supporting financial advisors, investment professionals, or clients within a broker-dealer, wealth management, RIA, trust, or investment services environment
• Demonstrated experience handling brokerage account administration, account opening and maintenance, money movement, client servicing, transfers, onboarding, or related operational functions
• Experience working directly with financial advisors, registered representatives, client associates, registered assistants, branch operations personnel, or similar wealth management professionals

Preferred Experience:

• Experience supporting advisors affiliated with LPL Financial strongly preferred
• Experience with another broker-dealer, custodian, or wealth management platform will also be considered
• FINRA registrations (Series 7, Series 66, or equivalent) are preferred but not required
• Experience resolving NIGO items, account transfer issues, advisor onboarding, and complex client account servicing matters is preferred

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.

Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank. Join our team!