Delivery IHS, VP

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

At Acentra Health, we embrace emerging technologies, including artificial intelligence and advanced analytics that can be utilized to improve processes, enhance decision-making, and drive better health outcomes. We value professionals who are curious about new technologies and motivated to use innovative tools to increase efficiency, quality, and impact in their roles.

Acentra Health is looking for a IHS Delivery, VP to join our growing team.

Job Summary:

The Vice President, IHS Delivery provides executive leadership for the relationship and coordinated delivery of Global Delivery Organization (GDO) services to Integrated health Solutions (IHS). Serving as the primary GDO accountability lead to IHS leadership, the Vice President is accountable for understanding IHS business needs, translating those needs into clear delivery requirements, and ensuring GDO capabilities are effectively coordinated to delivery against business, client, and contractual outcomes.

The role develops a deep understanding of IHS programs, value streams, economics, and priorities; translates business needs into clear GDO requirements; and strengthens alignment between IHS and GDO. Working across both organizations, the Vice President coordinates capabilities, challenges delivery models, identifies opportunities to expand or build GDO services, and evaluates delivery options that improve scale, efficiency, and value.

The Vice President provides accountability back to IHS for the integrated delivery of GDO services. The role builds trust, strengthens transparency, and creates a coordinated delivery experience that enables IHS to engage GDO as a strategic delivery partner.

Responsibilities:

• Serve as the executive GDO partner to IHS leadership, with accountability for the overall GDO delivery relationship and integrated delivery experience across IHS programs and contracts.
• Develop a deep understanding of IHS programs, value streams, contracts, economics, priorities, and client requirements to ensure GDO services align with business outcomes.
• Translate IHS business needs into clear delivery requirements and identify the GDO capabilities needed to address those needs.
• Coordinate and maintain accountability for the integrated GDO response to IHS, while preserving responsibility for service execution, performance, and resolution with the appropriate GDO functional owners.
• Provide visibility into GDO delivery for IHS, including service performance, commitments, demand, financial considerations, risks, dependencies, and issues requiring leadership attention.
• Evaluate IHS value streams to identify opportunities to standardize, scale, transition, or build GDO services that improve efficiency, quality, and business outcomes.
• Partner with GDO and global delivery leaders to evaluate offshore, nearshore, automation, AI-enabled, and other delivery models based on business requirements, economics, service quality, and contractual or regulatory considerations.
• Challenge IHS and GDO leaders constructively on existing assumptions, delivery models, and ways of working to identify better approaches and expand how GDO can create value for IHS.
• Support new implementations and material business changes by coordinating GDO requirements, capabilities, dependencies, and commitments across the appropriate delivery organizations.
• Build and lead a high-performing IHS-aligned team with clear accountability for business partnership, integrated delivery, performance visibility, and future delivery opportunities.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.
• Other duties as assigned
• This position primarily involves working at a desk and using a computer for extended periods of time.

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other education- and experience-related duties that management may deem necessary from time to time.

Required Qualifications

• Bachelor's degree required; advanced degree in Business Administration, Healthcare Administration, Public Administration, Operations Management, or related field preferred.
• 15+ years of relevant professional experience, including at least 7 years in senior leadership roles with accountability for complex business, operational, or service delivery outcomes.
• Demonstrated ability to develop a deep understanding of complex healthcare operations, client requirements, and business environments and credibly represent operational needs at an executive level.
• Demonstrated experience owning outcomes that depend on multiple functions, teams, or service providers working together.
• Proven ability to translate complex business needs into practical delivery approaches, align stakeholders around desired outcomes, and drive accountability across organizational boundaries.
• Strong commercial and financial judgement, including the ability to assess operating models, service economics, cost-to-serve, and opportunities to improve scale and efficiency.
• Demonstrated ability to build trusted relationships with senior business and functional leaders, influence complex decisions, and drive alignment across organizational boundaries.
• Experience evaluating and evolving service delivery models, including identifying capability gaps and opportunities for centralization, shared services, global delivery, automation, or new service development.
• Demonstrated ability to build or lead an evolving organization or capability, establishing direction, accountability, and operating discipline as the model matures.

Preferred Qualifications

• Experience in Medicaid, Medicare, government healthcare programs, or other regulated healthcare environments, with an understanding of contractual and regulatory requirements influence service delivery models, preferred.
• Experience working within or alongside global delivery, shared services, global capability centers, or outsourced service models preferred.
• Experience transitioning business-owned work into centralized, global, or service based delivery models while preserving critical business knowledge and service quality preferred.
• Experience using data, financial analysis, external benchmarks, and market practices to evaluate delivery alternatives and build support for new approaches preferred.

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Experience in Lieu of Degree

For non-clinical roles, or when not required by the contract specifically, the Company acknowledges that practical, hands-on experience can provide skills and competencies equivalent to formal education. As such, in cases where a Bachelor's degree may be required, the Company will accept a minimum of six (6) years of directly relevant professional experience in lieu of a degree. In instances where the candidate has an Associate's degree, the Company will accept a minimum of three (3) years of directly relevant professional experience in lieu of the Bachelor's degree.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

We are committed to providing a secure and positive hiring experience. Depending on the role, interviews may be conducted virtually, in person, or through a combination of both. As part of our recruitment process, candidates may be asked to participate in identity verification measures to help ensure the integrity of the hiring process.

~ The Acentra Health Talent Acquisition Team

Visit us at https://careers.acentra.com/jobs

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Compensation

The pay range for this position is listed below.

"Based on our compensation philosophy, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level."