Account Manager, Mid

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

At Acentra Health, we embrace emerging technologies, including artificial intelligence and advanced analytics that can be utilized to improve processes, enhance decision-making, and drive better health outcomes. We value professionals who are curious about new technologies and motivated to use innovative tools to increase efficiency, quality, and impact in their roles.

Job Summary:

This position serves as the primary contact to manage and support multi-agency federal and federal government contracts. The Account Manager, Mid strengthens the relationship with the Program Manager, Contracting Officer (CO) and Contracting Officer Representative (COR). In this position the Account Manager, serves as the facilitator of operational activities for a portfolio of assigned federal contracts and assures deliverables are performed in accordance with Statement of Work (PWS), Performance Work Statement (PWS) service level agreements and assists in managing the communication channels associated to internal and external stakeholders allowing for timely request fulfillment, aligned operational expectations, and manages from a best-in-class approach.

Responsibilities:

• Manage and oversee the overall work performance of assigned contract(s).
• Strong relationship building and stakeholder management skills.
• Ability to manage complex pipelines and forecasting with the ability to develop and implement strategic plans to manage and grow client programs.
• Proven history in successfully managing multiple projects/client contracts utilizing project management methodologies.
• Identify current and future service requirements by establishing personal rapport with key individuals who understand service requirements.
• Possess deep knowledge and understanding of federal business, FAR regulations, procurement processes, federal budgeting, and acquisitions process.
• Serve as subject matter expert to clients by providing product and service functionality training.
• Demonstrated ability to independently conduct EAP orientations and attend health fairs.
• Communicate regularly with clients to provide operational updates, product updates, technical support and other account-related needs.
• Work directly with operations and interdepartmental teams to ensure adherence to contract requirements and Service Level Agreements.
• Track progress towards deliverables and operational milestones to provide weekly, monthly, quarterly, and annual updates to client points-of contact and management for review.
• Prepare and maintain monthly operational reports required for delivery to clients based on utilization and contract performance in operational areas associated with the management of contracts.
• Provides billing information to finance department to ensure accurate and timely payment from clients.
• Responsible for gathering information associated with business requirements and proposals for clients and presenting the information to the company's management for pricing strategy.
• Coordinate ad-hoc requests with the appropriate operational group and provide deliverables directly to the client.
• Facilitate the implementation process, connect operations, finance, and clinical areas to the new client points of contact. Serve as key member of the implementation team, acting as implementation manager as needed.
• Work directly with the capture and growth team to identify sales and new business opportunities within current federal client base.
• Experience with solicitations and Request for Quotations (RFQ).
• 20%-25% Local travel between federal sites per year.

Required Qualifications

• Master's degree from an accredited college or university in behavioral or mental health field.
• Three (3) years of direct experience providing account management services.
• Two (2) years of direct experience conducting training as it relates to workplace and/or behavioral health issues.
• Minimum of 2 years of experience working with law enforcement and military.
• Minimum of 3 years of experience with business process analysis and improvements services to federal clients or federal contractors.

Preferred Qualifications

• Interface with the federal government to ensure client satisfaction.
• Ensure overall compliance with all contracts and task order requirements and quality
• standards.
• Possess excellent customer service, strategic planning, and implementation skills.
• Knowledge of Information Security Technology systems and applications.
• Strong knowledge of Microsoft products.
• Strong analytic and problem-solving skills.
• Experience in identifying appropriate business needs of clients.
• Strong verbal and written communications.
• Excellent presentation and communication skills at all levels (staff, executive suite and external clients).
• High organizational and tracking skills.
• Knowledge of U.S. healthcare industry with concentrated focus in EAP and Worklife.
• Demonstrated high level achievements in client relationship building, and incident escalation management.

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

We are committed to providing a secure and positive hiring experience. Depending on the role, interviews may be conducted virtually, in person, or through a combination of both. As part of our recruitment process, candidates may be asked to participate in identity verification measures to help ensure the integrity of the hiring process.

~ The Acentra Health Talent Acquisition Team

Visit us at https://careers.acentra.com/jobs

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Experience in Lieu of Degree

For non-clinical roles, or when not required by the contract specifically, the Company acknowledges that practical, hands-on experience can provide skills and competencies equivalent to formal education. As such, in cases where a Bachelor's degree may be required, the Company will accept a minimum of six (6) years of directly relevant professional experience in lieu of a degree. In instances where the candidate has an Associate's degree, the Company will accept a minimum of three (3) years of directly relevant professional experience in lieu of the Bachelor's degree.

Compensation

The pay for this position is listed below.

$64,000 to $81,000

"Based on our compensation philosophy, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level."