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Find your calling at Mercy!
This position serves an integral role in supporting the Primary Care Performance Division (PCPD) leadership team in the organization and implementation of initiatives designed to drive performance, including facilitation of a variety of programs and strategic projects, and delivery of outcomes through collaboration with multiple stakeholders across the Ministry. Supports successful transformational change aligned with realization of the Mercy Model of Care and Brand Experience.
Position Details:
Responsibilities
* Coordinates agenda/scope, logistics and facilitates discussion in ministry wide assigned workgroups and meetings. Responsible for navigating follow up and ensuring deadlines are met.
* Effectively facilitates multi-disciplinary teams of leaders and front-line stakeholders to complete plans and projects within scope, keeping lines of communication open while facilitating an environment of teamwork, accountability, and collegiality.
* Builds trust and credibility through right relationship in a highly matrixed environment with limited line authority and direct access to human and financial resources.
* Manages idea and demand process, in partnership with Mercy Technology Services, including review, organization, and prioritization.
* Analyzes data and manages projects as needed to drive performance.
* Completes projects according to the parameters and timelines agreed on, providing tracking, and reporting of program deliverables and outcomes.
* Delegates appropriately and assures co-workers are held accountable for the quality and timeliness of their work.
* Ensures all communication to the team is organized, easily accessible and consistent.
* Communicates project status/performance to accountable executives/project sponsors and all team members on a continuous basis in a timely manner.
* Prepares reports/presentations on performance and implementation updates as requested.
* Develops and cultivates positive relationships with Mercy leadership team and leverages these relationships to impact the success of the organization.
* Serves as a positive influence for others while projecting a professional image on behalf of Mercy. Key Success Factors
* Strong analytic, project management, process improvement and change management experience.
* Exceptional communication skills with a high degree of professionalism and personal presence.
* Forward thinking and proactive.
* Thrives in rapidly changing environments.
* Understands the role of technology in delivering more efficient and effective service and care in a sustainable model. Education * Bachelor's degree in healthcare or business-related field required.
* Master's degree in healthcare or business-related field preferred.
* Experience in healthcare preferred.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
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Mercy
paid time off
Nov 09, 2026