QLTY IMPV HC SPEC 2 HX

Job Description

Job Function Summary:

Involves the establishment and supervision of processes (e.g., performance improvement, clinical documentation, etc.) to achieve the optimal degree of excellence in the services rendered to every patient. Evaluation of practice operates within the parameters of patient outcome, cost-benefit in care provision, and patient access to the health care delivery system. Provides for internal strategic planning efforts and implementing continuous quality improvement programs.

Generic Scope (not customizable, will not be used in the job posting/advertisement):

Professional who applies acquired job skills, policies, and procedures to complete substantive assignments / projects / tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action.

Custom Scope (customizable, will be used in the job posting/advertisement):

Works on assignments that are of moderate diversity in scope. Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions. The Quality Improvement Health Specialist will support quality improvement initiatives, program evaluation, and operational effectiveness for the ACT and V4V programs. This position will assist with identifying opportunities to improve workflows, supporting the development and monitoring of quality improvement measures, evaluating program performance, and translating data into actionable recommendations. The role involves collaborating with interdisciplinary teams to assess operational challenges, strengthen care coordination, improve program processes, and support evidence-based decision-making. Responsibilities also include assisting with the development and maintenance of reporting systems, monitoring outcomes, supporting improvement initiatives, and contributing to program planning and implementation to enhance the quality, efficiency, and effectiveness of clinical and community-based services.

Department Overview (please write a brief description of your department/unit that you would like to be included in the job posting/advertisement)

The Addiction Care Team (ACT) at Zuckerberg San Francisco General (ZSFG) is a consult service for emergency department and hospitalized patients at ZSFG with unhealthy alcohol, drug, and tobacco use. The consult service works with hospital-based medical teams to initiate evidenced-based medication services for addiction, help diagnose use disorders, provide motivational interviewing and safe supply education to patients, and assist in care coordination that is tailored to patient needs. The service is staffed by an attending physician, patient navigators, licensed vocational nurses, a nurse practitioner, and addiction medicine fellows.

The Vouchers 4 Veggies(V4V) is a is a community-based healthy food and produce prescription initiative founded in 2015 at the University of California, San Francisco (UCSF). V4V healthy food voucher program embedded in underserved neighborhoods and communities that allows low-income individuals to purchase fruits and vegetables at partnering retailers, including large grocers, corner stores, and farmers markets. Participants of the program obtain $20 or $40 vouchers through community organizations and clinics, including the UCSF Osher Center and the Diabetes and Newcomers Clinics at ZSFG. Residents receive vouchers from people and places they are already familiar with and trust, working with their doctors, case managers, and social workers to address their healthy food needs. Since 2015, V4V, in partnership with the San Francisco Department of Public Health, has infused more than $1.5 million in produce purchases into low-income neighborhoods. By supporting the ability of local retailers to stock fresh fruit and vegetables, V4V reduces food deserts, contributing to a more healthy and vibrant community.

Qualifications

Knowledge Skills and Abilities (KSAs) Required qualifications must be possessed by any candidate to be considered for the position. These qualifications will be included in the job posting/advertisement and will be used to screen applicants. Note: Only objective, specific and quantifiable (KSAs) will be used when screening (i.e. 6 months of event planning experience vs. prior event planning experience). Preferred qualifications are those skills or abilities that an ideal candidate possesses, but are not required in order for a candidate to be considered for the position. Please list: Knowledge, Skills and Abilities Req / Pref Working knowledge of QI standards, clinical chart review and abstraction, and regulatory requirements. Req Working knowledge of QI models, tools, and techniques, including collection, aggregation, abstraction, analysis, and reporting of data. Req Detail oriented, with demonstrated organizational skills and the ability to complete projects and tasks on a timely basis. Req Demonstrated problem solving skills to assess problems quickly and develop multiple options for effective and timely resolution. Req Demonstrated interpersonal skills for collaborating effectively with a range of clinical and technical staff and representatives of external regulatory agencies. Req Demonstrated ability to effectively convey complex clinical and technical information both verbally and in writing, and to produce reports, presentations and documentation. Req Working knowledge of various administrative and business software packages, and of the specialized applications for quality data management. Req One or more years of relevant experience Req Education, Licenses and Certifications: List Education, Licenses and Certifications a candidate must possess or meet to be considered for the position. You may also select any of these attributes as being preferred. These will be included in the job posting/advertisement and will be used to screen applicants. Education Req / Pref Bachelor's degree in nursing or other healthcare profession, or a combination of comparable clinical education and / or experience.