Quality Assurance Tech - PCC

Under the supervision of the Quality Supervisor, the Quality Assurance Technician conducts audits on the process, products and systems in the Configuration environment and other areas as required.

The successful candidate is a highly detail-oriented technical professional with a passion for quality, operational excellence, and technology solutions. This individual will serve as a trusted partner to Lab, ATC, Engineering, and Operations teams, bringing a relentless focus on accuracy, defect prevention, technical validation, and customer experience. They will be expected to challenge the status quo, identify technical and quality risks before they impact customers, and help elevate quality deeper into TIDC's technology, integration, testing, repair, and deployment operations. Success in this role requires strong analytical skills, exceptional attention to detail, technical curiosity, and the ability to influence teams across the organization to achieve higher standards of quality and operational performance. Champion a culture of technical quality and operational excellence by driving attention to detail, promoting proactive risk identification, and increasing quality engagement within configuration, testing, integration, repair, and deployment activities.

• Perform quality audits and technical validation activities across software configuration, integration, imaging, testing, repair, and deployment operations.
• Verify hardware products, system configurations, customer-specific requirements, and testing results to ensure accuracy, functionality, and compliance with documented standards.
• Investigate technical issues, product defects, configuration discrepancies, and process failures by gathering data, performing root cause analysis, and coordinating resolution activities with Operations, Engineering, and Quality teams.
• Serve as a technical quality partner to TIDC Config Lab, Engineering, and Operations teams by providing analysis, guidance, and support on quality-related concerns.
• Evaluate testing methodologies, product configurations, software loads, device imaging processes, and customer-specific build requirements focusing on streamlining Quality processes.
• Conduct detailed analysis of non-conforming products, service failures, test failures, and customer incidents to identify trends and recurring issues.
• Administer the non-conformance reporting (NCR) process, including documentation, investigation support, reporting, and trend analysis.
  Utilize quality tools and data analysis techniques, including Statistical Process Control (SPC), Failure Mode and Effects Analysis (FMEA), and Risk Priority Number (RPN) assessments, to evaluate operational risk and product quality.
• Monitor product, process, and service-level performance metrics and provide actionable insights to operational leadership.
• Support customer issue investigations by collecting evidence, analyzing findings, documenting outcomes, and collaborating on corrective actions.
• Participate in customer solution reviews, pilot programs, engineering validations, and new service introductions to identify quality risks prior to deployment.
• Partner with technicians, leads, supervisors, and engineers to improve testing consistency, configuration accuracy, defect detection, and overall operational quality.
• Review adherence to standard work, operational procedures, testing requirements, and customer specifications while identifying potential risks and compliance gaps.
• Document analysis, test results, validation findings, audit observations, and investigation outcomes in accordance with quality management requirements.
• Present quality metrics, customer-impacting issues, non-conformance trends, and operational risks during Tier meetings and leadership reviews.
• Support Process Improvement and Engineering teams by providing technical analysis, operational insights, and quality expertise during project implementations and process changes.
• Perform other duties and special projects as assigned.

• Degree requirements: Associate Degree or the equivalent combination of education and work experience.
• Working knowledge in Hardware and Software configurations.
• Familiar with Microsoft Office software: Word, Excel, PowerPoint and Access is beneficial.
• Strong attention to detail for quality adherence.
• Problem solver with ability to research, investigate and problem-solve issues working with multiple people.
• Basic knowledge of ISO 9001 standards with ability to understand the application of the requirements.
• Data management and analytics knowledge.

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