Euc Desktop Engineer

EUC Desktop Engineer

We are seeking a highly experienced White Glove Support professional with extensive experience in Desktop Operations / EUC to provide premium, high-touch executive/VIP support and lead L3 escalations across enterprise end-user computing services. This role requires strong technical depth, excellent stakeholder management, and the ability to drive operational excellence through incident/problem management, major incident handling, service improvement, and standardization.

The ideal candidate has proven experience supporting CXO/VIP users, managing escalations end-to-end, improving SLA adherence, and collaborating across infrastructure, network, security, identity, collaboration, and application teams.

Key Responsibilities

White Glove / VIP & Executive Support

* Deliver high-touch, proactive support to CXO/VIP users (onsite/remote/hybrid).

* Own end-to-end resolution for executive incidents - ensure minimal downtime and high satisfaction.

* Manage confidential/high-visibility issues with discretion and professionalism.

Desktop Operations & Escalation Management (L3)

* Act as an escalation point for complex EUC issues: OS, endpoint security, collaboration tools, identity, access, and

device management.

* Drive technical triage, root-cause isolation, and resolution across cross-functional teams.

* Handle recurring incidents through problem management and permanent fix implementation.

* Build/maintain knowledge articles, runbooks, and escalation playbooks.

* Ensure timely communications to stakeholders and leadership during outages.

* Perform RCA with corrective/preventive actions and track closure.

* Experience in Desktop Operations / EUC / End User Services with strong escalation ownership.

* Demonstrated experience in VIP/Executive White Glove support in large enterprise environments.

* Strong exposure to ITIL processes (Incident, Problem, Change) and service management tools.

Support and troubleshoot across:

* Windows 10/11, macOS (optional based on environment), MS Office/365 apps

* Outlook/Teams, audio/video conferencing, meeting room tech (where applicable)

* Active Directory / Azure AD (Entra ID), SSO/MFA, certificates

* Intune/SCCM/MECM, patching, software deployment, device compliance

* BitLocker, endpoint encryption, DLP, EDR tools (Defender/CrowdStrike etc.)

* Printing, network access (VPN/Wi-Fi), remote access tooling

Technical Skills

* Troubleshooting in Windows OS, Office/M365, Teams/Outlook, drivers, patching, performance.

* knowledge of AD/Azure AD (Entra ID), MFA, SSO, conditional access (as applicable).

* Expertise with endpoint management (Intune and/or SCCM/MECM), packaging, deployments.

* Understanding of endpoint security controls: encryption, EDR, VPN, certificates, device compliance.

* Strong fundamentals in networking (DNS, DHCP, proxy, Wi-Fi, VPN) for endpoint diagnostic

Salary Range- $70,000-$85,000 a year

#LI-SP3

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Location

New York, NY

Function

TECHNOLOGY

Role

Engineer

ID

437269

Skills

Desktop

Salary Range

$70,000 - $85,000