Quality Staff Support Specialist

Description

Supporting the Future Flight Service Program (FFSP), the selected candidate will be responsible for assisting Quality Management with Quality Assurance (QA), Quality Control (QC), and the implementation of the Quality Management Plan (QMP). Function as a Quality Assurance specialist supporting all quality functions and staff members across the program while showing a willingness to accept new work and a variety of responsibilities in a fast-paced and dynamic environment.

Primary Responsibilities

Assists the Quality Managers with the implementation and administration of the FFSP Quality Assurance (QA) Program and support the operational needs of the program. Implement and support the maintenance of the QMP. Ensures that all operational personnel meet and adhere to the requirements contained in all applicable Federal Aviation Administration (FAA) Orders, internal processes, and the QMP. Conducts effective auditing of the delivery of air traffic services to ensure those services are the safest and highest quality possible. Conducts process audits and product inspections as directed. Serve as a member of a team in the gathering, reporting, and processing of aircraft accidents and incidents, Mandatory Occurrence Reporting (MOR), and Requests of Information (ROI) in accordance with Leidos and FAA directives. Maintains statistical data and reports in accordance with FAA directives and Leidos Flight Service (LFS) procedures.

• Supports training development as a subject matter expert developing, reviewing, and modifying existing and creating new training. Assists with the development and delivery of computer-based and classroom instruction for aviation weather, flight services, and flight service systems and tools.
• Develops deliverable documentation describing policies, procedures, and other reference material for the program. Maintains operational databases used in the delivery of Air Traffic Services. Participates in negotiations, preparation, and execution of Letters of Agreement between LFS and FAA Air Traffic facilities and/or other organizations in accordance with FAAO 7210.3. Conducts research and provides formal interpretations to facility and program management. Participates in the formal document review process. Identifies program and system deficiencies and proposes corrective action. Develops and disseminates special event procedures, briefing guides, and graphical aids for large-scale, national events. Actively participates in constructive collaboration between multiple departments.
• Provides specifications to engineering on the user interface to improve product functionality.
• Position requires extensive interaction and coordination with various agencies such as: FAA, DOD, National Flight Data Center, U.S. NOTAM office, Terminal and Enroute facilities, Airport Managers as well as various state and local agencies.
• Supports an on-call rotation schedule with the Quality Team providing on call service reviews for accidents, incidents and other events 24 hours a day, 365 days a year.
• May require some travel.

Basic Qualifications

BS degree and 8 - 12 years of prior relevant experience or a Master's degree with 6 - 10 years of prior relevant experience. May possess a Doctorate in technical domain.

Qualified applicants must:

• Hold a recent FAA Pilot Weather Briefing Certification
• Be current on operational position(s) or could obtain and maintain currency on a minimum of two Air Traffic Flight Service operational positions with limited recertification effort required
• Have a working knowledge of FAA Orders 7110.10, 7110.65, 7930.2 and 7210.3
• Possess exceptional oral and written communication skills
• Have excellent team and project leadership skills
• Possess strong analytical and communication skills; both written and oral
• Possesses the ability to communicate complex issues to a diverse audience
• Possesses the ability to capture end-user requests and needs and communicate those to technical and management resources
• Have an aviation weather background
• Possess technical weather knowledge
• Bring working Knowledge of Microsoft Office products including Word, Excel, and PowerPoint.
• Demonstrate strong expertise in Microsoft Excel for data analysis, reporting, and record-keeping
• 20%-40% Travel may be required for an extended period
• 24-hour, 365-day QA Team on-call rotation for accident, incident and other event reviews.
• The position is available out of FTW or DCA, relocating to FTW may be required. Relocating to FTW may be required at the selected candidate's expense.
• Due to contract requirements, the selected candidate must be a U.S. Citizen.

Preferred Qualifications

• Experience in delivering classroom or ground school training
• Familiarity with the FFSP Quality Management Plan
• Familiarity with Mandatory Occurrence Reporting requirements outlined in FAAO 7210.632
• Familiarity with Accident processing in accordance with LFS process and FAAO 8020.16
• Familiarity with Appendix B of FAAO 7210.634
• Familiarity with Leidos EngineeringEdge NextGen (EENG) and FFSP Business Process Baseline (BPSL)
• Working knowledge of ISD concepts

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.