Systems Support Specialist [Onsite]

Systems Support Specialist [Onsite]

No Visa Sponsorship is available for this position.

This position is 100% on-site and located on the Cornell University Campus in Ithaca, New York.

About the College of Arts & Sciences

As the oldest, largest, and most academically diverse college at Cornell, the College of Arts and Sciences serves as "the nexus of discovery and impact" and is committed to world-class excellence. It offers extraordinary breadth and depth in its programs of study, a world-renowned faculty that includes international leaders in their respective disciplines, and cutting-edge research and technical facilities

The College has over 500 tenure-stream faculty, over 400 other academics and 300+ non-academic staff in approximately 40 academic departments and programs, a student population of 4,600 undergraduates and 1,300 graduate students spread across 27 academic buildings.

What will you do:

Reporting to the College of Arts & Sciences Director of IT, the Systems Support Specialist supports both departmental priorities - predominantly in Physics - and centralized IT frameworks. The Specialist is expected to advocate for local research and administrative needs within broader institutional context.

Specifically, the Systems Support Specialist is responsible for supporting Linux-based computer servers and workstations in a research environment. The position will also oversee networking, backup, security, software and hardware selection and installations, troubleshooting, and general systems maintenance.

The Specialist must also support Windows and macOS computers, which comprise a significant number of systems across the departments. The Specialist provides consulting, diagnostic and troubleshooting support for faculty, graduate students and administrative staff. The Specialist manages and keeps current IT equipment resources and record keeping. Represents departments at appropriate college and university meetings/committees.

As a member of the College IT team, this position also assists the college server administrator, contributes to special projects as and day-to-day tasks as assigned, provides backup coverage for other A&S IT team members, joins in projects across the College and learns from colleagues.

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

What We Need

• A resume is required for further consideration for this position. A cover letter outlining your interest and how your experience and goals align with the potential for mutual success in the role are strongly encouraged for consideration. When applying through our system, please remember to attach your application materials (Cover Letter and Resume) in PDF format.

Required Qualifications:

• Bachelor's degree in computer science or related field and 3-5 years experience, or an equivalent combination of education and experience.
• Intermediate to advanced Linux knowledge.
• Experience compiling, installing, and maintaining software on Linux systems.
• Working knowledge of web technologies, such as Apache, mysql, PHP, and Drupal.
• Working knowledge of programming/scripting in languages like Perl, Python, PHP, and Unix shell.
• Proficient with supporting Macintosh and/or Windows operating systems and hardware (or a willingness to learn about an unfamiliar OS).
• Experience with networking concepts like Virtual Local Area Networks(VLANS), DNS/DHCP, firewalls.
• Willingness and ability to support a dynamic and diverse computing environment with Linux, Windows, and Mac OS devices.
• An individual who is passionate about diverse technologies, eager to make a meaningful impact, and enjoys a role that blends technical acumen with excellent communication and customer service skills.
• Excellent communication, customer service, and prioritization skills are required.
• Possess the initiative and ability to keep informed of current and emerging technologies relevant to departmental support.
• Must be able to work independently and effectively in a fast-paced environment while managing several tasks simultaneously.
• Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.

Preferred Qualifications:

• Experience with Linux automation tools like Ansible or Puppet.
• Experience with supporting Linux clusters.
• Familiarity with linux in AWS/Azure.
• Familiarity with containerization technologies like Docker, Kubernetes.

Application Information:

• No Visa Sponsorship of any kind is available for this position.

• No Relocation assistance will be provided for this position.

Rewards and Benefits

• This position is 100% on-premise and located on the Cornell University Campus in Ithaca, New York.
• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability. Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell
• Follow this link to learn more about the Total Rewards of Working at Cornell: Total Rewards | Working at Cornell

University Job Title:

Job Family:

Level:

Pay Rate Type:

Pay Range:

Remote Option Availability:

Company:

Contact Name:

Contact Email:

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline

To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator.

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell's union wages, see Union Pay Rates.

Current Employees:

If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.

Online Submission Guidelines:

Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by "dragging and dropping" them into the dropbox or by using the "upload" icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.

Employment Assistance:

For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.edu.

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell Office of Civil Rights at voice (607) 255-2242, or email at accommodations@cornell.edu.

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing mycareer@cornell.edu.

Notice to Applicants:

Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

EEO Statement:

Cornellwelcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of "... any person ... any study." No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Cornell University embraces diversity in its workforce and seeksjob candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. Wehire based on merit, andencourage people from historically underrepresented and/or marginalized identities to apply.Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.