New

Director, Engagement Management, PE

YOH Services LLC
$124,100 - $186,240. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location
United States, Florida, Miami
2350 Northwest 117th Place (Show on map)
Nov 08, 2026
Job Description: Job Summary The Director of Engagement Management will be responsible for building, leading, and scaling the Engagement Management team within Product Engineering. This role combines strategic planning, leadership development, and operational execution, ensuring successful delivery of client engagements and alignment with company growth objectives. The ideal candidate will be a hands-on leader with a strong background in professional services, customer success, or a related field. This person should be adept at building and managing teams, defining processes, and collaborating with sales and technical teams. Responsibilities Define and execute the Engagement Management strategy, implement best practices, and scale processes to support business expansion. 25% Hire, mentor, and manage a team of Engagement Managers while fostering a culture of accountability and growth. 25% Act as a key liaison across departments, ensuring alignment with Recruiting, Operations, Product, and Engineering. 20% Oversee the deployment of project management tools, reporting dashboards, and analytics platforms. Establish KPIs to track performance, project health, and customer satisfaction. 20% Partner with Sales and Account Management to drive new business opportunities and ensure successful project scoping, pricing, and delivery. 10% KSAs (Knowledge, Skills, and Abilities) Demonstrated success in scaling programs and teams in fast-paced environments. Strong track record of partnering with Sales to drive revenue growth. Expertise in operational process design, metrics tracking, and team performance optimization. Exceptional communication and leadership skills. Minimum Qualifications Bachelor's Degree in Arts/Sciences (BA/BS) Computer Science, Engineering, or other STEM discipline or equivalent experience Required 10+ years in professional services, customer success, or engagement management, with 5+ years leading teams. Required Travel Requirements: 20% Travel up to 20% to client and corporate locations Compensation and Benefits In compliance with this state's pay transparency laws, the wage range for this role is $124,100 - $186,240. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. (The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements).