Student Success Coach - Springfield

School of Medicine Expansion

Position Summary

The Success Coach serves as a dedicated, non-evaluative case manager and primary point of contact for medical students from matriculation through graduation. Working daily with students, the Success Coach provides proactive, longitudinal coaching focused on career development, well-being, and personal growth. This role ensures consistency, equity, and early intervention across all phases of the medical education program. The position supports compliance with LCME standards related to academic support, career advising, student oversight, and student wellbeing, while fostering a student experience grounded in trust, safety, and accountability.

Role Characteristics

This position is intentionally non-evaluative to promote trust, transparency, and psychological safety. The Success Coach functions as a generalist with deep institutional knowledge, serving as a single, reliable source of guidance while coordinating career specialty-specific mentoring and faculty involvement. The role operates within established policy and procedure, emphasizing consistency, standardization, equity, and accountability across both campuses and all student cohorts.

Core Responsibilities:

Planning and Progress Monitoring 25%

Provides success coaching to assigned medical students from M1-M4, ensuring continuity of support across all four years. Establishes early relationship prior to matriculation and proactively monitors academic progression, milestones, assists with elective selection, and responds to other areas of concern with timely intervention to promote student progression.

Case Management and Resource Navigation 25%

Serves as the primary point of contact for student success-related needs, coordinating support, resources, and follow-up. Maintains documentation and records per campus policy and the Family Educational Rights and Privacy Act. Assesses overall student wellbeing and makes referrals to a variety of resources to ensure comprehensive support.

Career Advising and Professional Development 20%

Delivers structured, continuous career advising across the pre-clerkship and clerkship years, including specialty exploration, elective planning, preparation for residency applications, and coaching through the entire match process. Supports informed career decision-making and readiness for postgraduate training through developmentally appropriate guidance.

Standardization, Equity, and Oversight 15%

Implements standardized coaching frameworks, checklists, and timelines to ensure consistency and equity across both campuses and all cohorts. Documents student interactions, interventions, and outcomes to support early alert processes, institutional assessment, and continuous quality improvement.

Collaboration and Transition Support 15%

Collaborates with faculty advisors, mentors, and student affairs leadership while maintaining primary responsibility for advising continuity, documentation, and follow-up. Supports students through key academic, personal, and professional transitions, recognizing distinct developmental needs at each stage of training.

Monday - Friday
8:00 a.m. - 5:00 p.m.

A Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary

Education: Masters degree in Student Affairs, Counseling, Education, Social Work or related field.
Years of Experience: 3 years in higher education or similar related work experience is preferred. Experience in student success coaching, counseling, career counseling or academic advising is preferred.

Salary Range: $45,968 - $64,272 annually
Grade: GGS - 009
University Title: STUDENT SUCCESS COACH
Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

In addition to the Online Application, please provide Resume and cover letter.

Employment visa sponsorship is not available for this position.

The University of Missouri School of Medicine is entering a period of strategic growth and innovation, highlighted by the UM Board of Curators' approval to expand the Springfield clinical campus into a full four-year medical program. This expansion will increase total enrollment across Columbia and Springfield to more than 670 medical students and strengthen the university's commitment to addressing Missouri's physician shortage, particularly in rural regions. Beginning in 2027, first-year students will be welcomed to the Springfield campus, with fully identical curricula delivered across both sites through shared faculty, expanded simulation resources, and bi-directional livestreamed instruction. This milestone underscores the university's broader mission to enhance statewide access to high-quality medical education and clinical care.

Complementing this statewide investment, the School of Medicine's MOmentum curriculum redesign is transforming how future physicians are trained. MOmentum builds on MU's long-standing learner-centered approach by integrating cutting-edge technology, innovative teaching strategies, and comprehensive support systems to create a dynamic and effective learning environment. The redesigned curriculum emphasizes evidence-based education, active learning, individualized support, early clinical exposure, and the development of lifelong, self-directed learners prepared to navigate an increasingly complex health care landscape. Through MOmentum, the School of Medicine is charting a bold path forward, ensuring students graduate with the advanced skills, adaptability, and patient-centered mindset needed to excel in modern medicine.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.