Service Coordinator - Auburn Mechanical

Another Source's client, Auburn Mechanical, is recruiting a Service Coordinator to join their team in Auburn, Washington. This is an opportunity to join a well-established, family-owned company where customer service, teamwork, and attention to detail make a meaningful difference every day.

Here's a little about Auburn Mechanical:

Since 1975, Auburn Mechanical has been building more than mechanical systems; they've been building relationships, careers, and communities throughout the Pacific Northwest. As a family-owned mechanical contracting company, Auburn Mechanical has grown to employ hundreds of professionals who deliver high-quality, sustainable solutions across the hospitality, education, technology, and healthcare industries.

From mechanical systems design and construction to ongoing maintenance, emergency services, and repair, Auburn Mechanical plays an important role in keeping the buildings and businesses that serve our communities running smoothly.

What makes Auburn Mechanical special is its people-first approach and commitment to doing great work together. Guided by the values We Win Together, Passion for Excellence, and Find a Better Way, the company fosters a collaborative environment where employees are encouraged to contribute ideas, support one another, and grow their careers.

About this role:

Are you someone who thrives on keeping things organized, enjoys helping people, and takes pride in making sure the details are handled? Auburn Mechanical is looking for a Service Coordinator to serve as an important connection between customers, service technicians, and the internal Service team.

In this role, you'll help keep daily service operations running smoothly by coordinating customer requests, managing work orders, supporting billing activities, and ensuring the field team has the information and resources needed to deliver exceptional service.

This is a great opportunity for someone who enjoys variety in their work, can confidently manage multiple priorities, and wants to be part of a team where their contributions are valued. You'll have the opportunity to build relationships across the organization, strengthen your coordination and problem-solving skills, and contribute directly to the customer experience.

Your Contribution Will Likely Include:

Serve as a friendly, responsive point of contact for customers, answering questions and addressing service requests by phone and email.

• Create, manage, and track service work orders, helping ensure customer needs are addressed accurately and efficiently.

• Research customer questions, troubleshoot issues, and coordinate solutions that support a positive customer experience.

• Support customer billing processes by maintaining accurate records, reviewing billing information, and helping identify and resolve discrepancies.

• Partner with dispatch and field service teams to coordinate service activities and respond to changing priorities.

• Create purchase orders, maintain customer information, and ensure service documentation is complete and up to date.

• Collaborate with team members on special projects, process improvements, and day-to-day administrative needs.

• Participate in the overnight on-call rotation to help support customer and service team needs outside regular business hours.

Experience You Will Bring:

• Strong customer service skills and a genuine interest in helping people find solutions.

• Excellent verbal and written communication skills, with the ability to interact professionally with customers and colleagues.

• Strong organizational skills and the ability to manage multiple requests, shifting priorities, and deadlines.

• Attention to detail, particularly when working with billing information, service records, and customer documentation.

• Problem-solving skills and the ability to identify discrepancies, research issues, and follow through to resolution.

• A dependable, collaborative approach and a willingness to pitch in wherever the team needs support.

• Proficiency with Microsoft Word, Excel, and Outlook.

• Comfort learning new software, systems, and processes.

• High school diploma, GED, or equivalent.

What's in it for you:

Auburn Mechanical recognizes that great service starts with great people. As part of the team, you'll enjoy competitive compensation, comprehensive benefits, and opportunities to develop your skills within an established, growing organization.

The anticipated hourly pay range for this position is $28.00-$38.00 per hour.

Auburn Mechanical offers a competitive benefits package, including:

• Medical, dental, and vision insurance

• 401(k) retirement plan

• Paid time off and holidays

• Life and disability benefits

• Professional development and career growth opportunities

Beyond compensation and benefits, you'll be joining a company with nearly five decades of experience, strong relationships throughout the community, and a culture built on teamwork, accountability, and continuous improvement.

If you're looking for an opportunity where your organizational skills, customer-first mindset, and contributions make a difference, Auburn Mechanical would love to hear from you.

Equal Opportunity Employer

Auburn Mechanical values our differences and recognizes the importance of diversity and equity in the construction industry and in our community at large. We will not discriminate against candidates based upon race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law.

Another Source works with their clients, on a retained project basis. We are committed to building inclusive candidate pools as we partner with hiring teams. As you read through the job posting and review the list of qualifications (required and/or preferred), please do not self-select out if you feel you do not meet every qualification. No one is 100% qualified. We encourage you to apply and share your story with us.

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